After Sales Coordinator
2 days ago
Davao City, Davao Region, Philippines
Premier Heavy Equipment Inc
Full-time
₱240,000 - ₱420,000 Contract
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Client Communication & Case Monitoring
- Receive, record, and manage client concerns, complaints, and inquiries.
- Provide acknowledgment and updates to clients regarding the status of their requests.
- Maintain accurate case logs, ensuring all issues are assigned and monitored properly.
Scheduling & Coordination
- Assist in scheduling technicians for field visits in coordination with Service Engineers.
- Prepare quotations, service acknowledgment documents, and follow-up reports.
- Track pending, ongoing, and completed cases and provide daily status updates.
Documentation & Reporting
- Encode and maintain case information in CRM or service tracking systems.
- Prepare daily, weekly, and monthly after-sales reports for management review.
- Validate completeness of documentation required for warranty claims and post-service evaluation.
Support to After-Sales Officer
- Assist in customer follow-ups, issue escalations, and case closure processes.
- Help analyze customer data and recurring service issues for improvement initiatives.
Other Duties
- Perform administrative work needed for after-sales support.
- Accept and perform other related functions as assigned by immediate supervisors.
Qualifications
- Bachelor’s degree in Business Management or a related field.
- At least 2 years of experience in customer service, administrative support, or service coordination (experience in a post-purchase/after-sales environment is a plus).
- Strong written and verbal communication skills, with the ability to convey technical information to non-technical customers clearly.
- Proven ability to manage a high volume of cases simultaneously while maintaining strict attention to detail and accuracy.
- Ability to handle customer complaints with empathy and urgency, providing creative solutions that balance company policy with customer satisfaction.
- High level of organized record-keeping to ensure all customer interactions, warranties, and service histories are accurately documented.