After Sales Coordinator

2 days ago

Davao City, Davao Region, Philippines Premier Heavy Equipment Inc Full-time ₱240,000 - ₱420,000 Contract

Client Communication & Case Monitoring

  • Receive, record, and manage client concerns, complaints, and inquiries.
  • Provide acknowledgment and updates to clients regarding the status of their requests.
  • Maintain accurate case logs, ensuring all issues are assigned and monitored properly.

Scheduling & Coordination

  • Assist in scheduling technicians for field visits in coordination with Service Engineers.
  • Prepare quotations, service acknowledgment documents, and follow-up reports.
  • Track pending, ongoing, and completed cases and provide daily status updates.

Documentation & Reporting

  • Encode and maintain case information in CRM or service tracking systems.
  • Prepare daily, weekly, and monthly after-sales reports for management review.
  • Validate completeness of documentation required for warranty claims and post-service evaluation.

Support to After-Sales Officer

  • Assist in customer follow-ups, issue escalations, and case closure processes.
  • Help analyze customer data and recurring service issues for improvement initiatives.

Other Duties

  • Perform administrative work needed for after-sales support.
  • Accept and perform other related functions as assigned by immediate supervisors.

Qualifications

  • Bachelor’s degree in Business Management or a related field.
  • At least 2 years of experience in customer service, administrative support, or service coordination (experience in a post-purchase/after-sales environment is a plus).
  • Strong written and verbal communication skills, with the ability to convey technical information to non-technical customers clearly.
  • Proven ability to manage a high volume of cases simultaneously while maintaining strict attention to detail and accuracy.
  • Ability to handle customer complaints with empathy and urgency, providing creative solutions that balance company policy with customer satisfaction.
  • High level of organized record-keeping to ensure all customer interactions, warranties, and service histories are accurately documented.

Location: Km.10 Sasa Davao City