PMO Junior Analyst

Job Description:

About The Role

As a PMO Junior Analyst , you will help keep PayMongo’s cross-functional projects and in-store operations organized, on track, and continuously improving. Your role combines two areas: structured project management and end-to-end operational execution . You will maintain workplans, track milestones and dependencies, coordinate logistics and last-mile partners, support offline activations, and help teams stay aligned on deliverables. Just as importantly, you will look beyond individual tasks to understand how work flows across teams—spotting recurring friction, documenting processes clearly, and identifying better ways of working.

This is an early-career role suited to someone who is highly organized, detail-oriented, and naturally thinks in systems. You do not need years of experience; what matters is your ability to understand how different pieces of work connect, recognize where processes break down, and turn messy or informal ways of working into clear, repeatable processes.

What You Will Do

Support Project and Program Execution

You will help provide the structure and visibility needed to keep cross-functional initiatives moving against their commitments.

You Will:

• Maintain and update PMO workbooks covering workstream progress, deadlines, completion rates, ownership, and assignments .
• Support executive dashboards with live KPIs, deadline countdowns, and workstream summaries.
• Coordinate delivery planning across teams including Fraud, Money Movement, I&A, Disputes, InfoSec, Legal, and RCO.
• Maintain RAID logs covering Risks, Assumptions, Issues, and Dependencies .
• Track critical P0/P1 action items against internal and regulatory deadlines.
• Proactively identify blockers, overdue actions, and dependencies requiring follow-up or escalation.
• Prepare clear status updates, meeting notes, and action logs so stakeholders understand progress, ownership, and next steps.

Track Product and Operational Adoption

You will help PayMongo understand whether newly deployed products and operational tools are being successfully adopted by merchants and internal teams.

You Will:

• Track product and operational-tool adoption using established dashboards and data sources.
• Monitor activation, usage, engagement, and drop-off trends after deployment.
• Identify merchant or internal-user segments that may require additional enablement or follow-up.
• Work with Customer Success, Product, and Commercial teams to surface adoption gaps and support interventions such as onboarding nudges, reactivation outreach, or feature education.
• Maintain adoption trackers and contribute to regular reporting on rollout health and engagement milestones.
• Identify recurring operational, technical, or awareness-related barriers to adoption and elevate them with supporting data.

Improve And Document How Work Gets Done

A core part of your role will be understanding how processes actually work—not just how they are supposed to work—and helping make them simpler, clearer, and more repeatable.

You Will:

• Look across workstreams for recurring inefficiencies, bottlenecks, manual workarounds, and unnecessary rework .
• Map end-to-end as-is and to-be processes across logistics, onboarding, offline activations, and other operational workflows.
• Turn informal or undocumented processes into clear SOPs, checklists, workflow diagrams, and execution playbooks .
• Identify excessive handoffs, unclear ownership, redundant steps, and other sources of operational friction.
• Propose practical improvements based on how work actually happens on the ground.
• Work with the team lead to prioritize and pilot process changes and update documentation once improvements are validated.
• Apply systems thinking to identify connections between issues—for example, recognizing when a downstream operational problem is actually caused by an upstream process or data gap.

Coordinate Logistics and Vendor Operations

You will support the day-to-day logistics required to keep PayMongo’s in-store and offline operations running smoothly.

You Will:

• Coordinate logistics requests with delivery providers covering deliveries, pullouts, redeployments, and returns .
• Monitor shipment status, proof of delivery, escalations, and billing concerns.
• Track parcel aging and fulfillment completion to minimize delays.
• Maintain accurate records across active logistics vendors.
• Escalate unresolved issues to the appropriate owners.
• Support the onboarding of new logistics partners, including documentation, evaluation criteria, and initial SLA setup.

Support Events and Offline Activ