OTA Reservations Coordinator
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About the role
The OTA Reservations Coordinator is responsible for managing online travel agency (OTA) reservations, including processing bookings, updating availability, and ensuring accurate rates and room information across platforms. The coordinator will monitor reservation trends, support promotional activities, maintain high data accuracy, and contribute to a seamless guest experience from initial inquiry to arrival.
Key responsibilities
- Process bookings and manage OTA reservations across platforms
- Update availability and ensure accurate rates and room information
- Respond to guest inquiries
- Confirm and modify reservations
- Coordinate with reception and sales teams
- Resolve booking issues in a timely and professional manner
- Monitor reservation trends
- Support promotional activities
- Maintain high data accuracy
About you
- Strong reservations and booking management skills, with experience handling OTA platforms and reservation systems
- Excellent communication and customer service skills, with the ability to respond clearly, courteously, and efficiently to guests and internal teams
- Experience in sales and receptionist duties, including upselling, cross-selling, and front-of-house coordination
- Attention to detail, strong organizational skills, and the ability to manage multiple reservations and tasks simultaneously
- Proficiency in common office software and reservation tools; familiarity with hospitality or property management systems is an advantage
- Prior experience in hospitality, travel, or customer-facing roles preferred
- Ability to work on-site in Cebu, with a flexible and professional approach to changing operational needs
About us
88th Avenue is Cebu's first true luxury lifestyle district, offering a vibrant escape in the heart of the city. The development combines upscale residential and commercial spaces, creating a dynamic environment for living, working, and leisure. Its concept focuses on elevated, modern living with a curated mix of amenities, services, and experiences. Team members join a growing brand that values high-quality service, sophisticated design, and a distinctive urban lifestyle.
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