Human Resource Coordinator

Job Responsibilities

OVERALL:
The Human Resource Coordinator is responsible for the effective day-to-day administration of the HR department and managing the HR administration function for the Australian Properties.
As a Human Resource Coordinator you will undertake the following tasks:

CORE RESPONSIBILITIES:

• Embrace and adhere to Ovolo Brand and Service Standards demonstrating the following standards: Effortless Living Ethos, Happy Guests = Loyal Guest, being Fabulous, Unconventional and Never boring, and providing Effervescent Experience in every interaction with both internal and external guests.
• Resonate with Ovolo’s 5 Values; Empowering Greatness, R.E.S.P.E.C.T, Daring Disruptors, Born Ready and From Ovolo with Love
• Speak clearly and listen intently to facts and feelings when communicating to all internal and external guests.
• Personally own, act and solve problems and complaints. Be always a Brand Ambassador.
• Actively interact with our team members to anticipate needs, handle enquires, solve problems and recognise every opportunity is an opportunity for growth.
• Support and abide with the Ovolo Hotels policy and LSOP’s pertaining to Antidiscrimination, Sexual Harassment, Equal Employment Opportunity, and relative policies.
• Perform all duties to satisfy the Ovolo Hotels “Business Ethics” value system of integrity, fairness, respect, honesty, and trust as illustrated in the Code of Conduct.
• Be aware and adhere to all Ovolo Hotels Health and Safety and Environment policies and procedures.
• Minimum of 2 hours’ notice to be given to hotel when you call in sick to your immediate manager. To be paid, you must provide a medical certificate.
• Perform any reasonable task as requested by management and work in line with business needs.

POSITION RESPONSIBILITIES: General

• Coordinate all HR processes effectively to ensure optimal customer service delivery
• Assist in all HR enquiries and respond to emails within a timely manner
• Completion of the monthly HR report
• Coordinate the management of HR accounts and invoices
• Sorting of HR mail and correspondence
• Relate relevant company information to all Team Member via appropriate communication channels.
• HR projects and other duties as required
• Ensure that all information is kept confidential, unless otherwise advised
• Ensure that all Work Health and Safety requirements for the company are met within your department.
• Report any workplace hazards and support the company in its endeavour to provide a safe workplace
• Represent the Ovolo in a positive manner expounding the values, ethics and pride at all times

Recruitment

• Respond to all enquiries from Team Members and the public with regards to positions vacant
• Coordinate all Seek and other advertisements
• Coordination and distribution of new Team Member information kits for all new Team Members

Workers Compensation

• Ensure any Team Member incidents are being reported appropriately and recorded as per procedure
• Ensure any Workers Compensation Claims are sent through to the relevant Claims Management Agent for processing.
• Liaise with Rehabilitation Co-ordinators on Return-to-Work plans.

Payroll

• Collate all contract request documents and create contracts
• Ensure payroll information is correct and forwarded to payroll in time for payroll
• Ensure that all Team Member forms are processed confidentially and in an accurate and timely manner
• Keep Team Member files current and concise

Recognition and Rewards

• Complete certificates and co-ordinate prizes for SHTM quarterly
• Management of Preferential Stay database
• Liaise with properties & marketing to provide regular ONN content Corporate

Social Responsibility/CSR

• Coordinate the CSR calendar functions in collaboration with property GMs

COMMUNICATION

• Ensure department policies and procedures are understood and observed in tasks performed.
• Ensure understanding of new and updated information regarding policies, rates, and general hotel information.
• Participate in training programs inclusive of induction and skills training.
• Actively participate in organised meetings and is a contributor to the wider Hotel Management team.
• Fosters high morale, minimal conflict within the hotel team.
• Fosters a collaborative environment that promotes two-way communications.
• Lead by example.
• Participate in meetings within the team that facilitates operational improvements.
• Communicate with all Hotel Departments during your shift, ensuring the distribution of