Lead Tech Support
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Boldr is seeking a Team Captain, Technical Support to lead daily operations, coach staff, and ensure client satisfaction. You will escalate issues beyond frontline agents, collaborate with clients, and drive KPIs with a strong emphasis on growth and development.
You will mentor the team, manage performance dashboards, and coordinate with HR for staffing and training. This role follows US business hours with a hybrid setup, located in the Metro Manila area for a Boldr client-focused environment.
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