KYC/AML Operations Team Lead
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Help deliver exceptional service while ensuring operational discipline in a banking and wealth management setting. This role is ideal for leaders with experience in banking operations, compliance-related functions, AML, KYC, or financial services.
Key Responsibilities
Lead a client-focused operations team supporting banking and wealth management activities.
Drive adherence to risk, compliance, and operational standards.
Coach team members to achieve quality, accuracy, and service excellence goals.
Support the resolution of complex client and advisor requests.
Collaborate with business partners to identify opportunities for operational improvement.
Ensure accurate documentation and record management within CRM platforms.
Monitor team productivity and performance against established metrics.
Foster a culture of accountability, service excellence, and continuous learning.
Qualifications
Bachelor's Degree or higher in Business, Finance, Accounting, Banking, or equivalent.
At least 1 year of people leadership or supervisory experience.
Minimum 3 years of experience in Banking, Wealth Management, AML, KYC, Financial Crime, Investments, or Financial Services.
Knowledge of Salesforce, Client Central, or similar systems is an advantage.
Strong analytical, communication, and organizational skills.
Able to manage multiple priorities in a fast-paced environment.
Comfortable working onsite on a night shift schedule.
Joining Bonus opportunities available.
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