Banking Customer Care Specialist

3 days ago

Manila, Metro Manila, Philippines Bank of the Philippine Islands (BPI) Full-time ₱250,000 - ₱390,000/year

Bank of the Philippine Islands (BPI) is seeking a Customer Care Officer to provide resolutions for customer concerns handled by the department. The role focuses on reviewing cases, coordinating with relevant units, presenting customer perspectives, and drafting replies for clearance.

The ideal candidate holds a Bachelor's degree with at least 2 years in banking, is proficient in bank policies, and demonstrates strong customer service and empathy in resolving issues.