Network Field Engineer-CDO

Job Description:

At Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of passion who believe they can make a difference, we are confident that we can achieve this goal.

Job Description

• Access Network Management - Network Field Engineer CDO Area based in Malaybalay, Bukidnon with primary functions as the Operations and Maintenance of Wireline-Broadband, Wireless Network, Enterprise Lines and Transport Equipment including Fiber Optic and Radio Links.
• Performs Onsite or Field Troubleshooting and Corrective Maintenance Activities for Fault Tickets (FT)/ Incident Tickets (INC)/Problem Tickets (PRB) / Work Order(WO) and Network quality/performance issues endorsed by TIER1 Service Operations Center (DSOC-Domestic Service Operations Center and RSC-Regional Service Center)
• Performs equipment fault isolation and correction to ensure normal equipment operations by running diagnostic tests
• Performs testing and equipment calibration and troubleshooting to normalize service interruption
• Performs 1st level troubleshooting of on-site issues
• Implements technical solutions to problems as recommended by Senior Network Field Engineers or from Technical Support (TIER2)
• Provides technical support/ consultancy to other teams (e.g. vendor)
• Recommends network resiliency programs based on results of troubleshooting for submission to unit head for approval
• Escalates unresolved issues to Technical Support Team (TIER2) or other applicable team within SLA
• Activity implementation such as, but not limited to network changes rollout and parameter/configuration standardization in the form of Methods of Procedure (MOP) and Change Modification Activity Request (MAR)
• Performs installation and de-installation, commissioning and re-commissioning, and re-integration of equipment when needed
• Performs compatibility testing, Site Acceptance Testing (SAT), Intensive Site Acceptance Testing (ISAT) and User Acceptance Testing (UAT) in coordination with concerned departments
• Performs preventive maintenance of network elements based on schedule
• Monitors and gives assessment and recommendations on actual vendors’ performance and compliance to contract provisions
• Prepares and analyzes technical reports as needed (e.g turn-over/acceptance test reports)
• Updates policies and procedures manuals (PPM) of existing IN/VAS network equipment

Network Operations

• Access, transport core and IP technologies, switch, broadband, equipment design, and maintenance strategies including outside plant system (OSP)-Fiber Links
• Knowledge of technical processes on commissioning, integration, operation and maintenance of telecom equipment
• Knowledge of current products, services, and network design and elements
• Safety and risk management principles and standards

Network Performance Management

Anticipates network issues and develops technical and/or business recommendations to mitigate or address issues

• Ability to carry out cause and effect analysis
• Analytical skills in analyzing network element performance report
• Ability to identify potential revenue loss or leakage in the network

Problem Solving And Complexity

• Focuses on performing tasks based on direction from supervisors and general established procedures/ process/guidelines
• Formulates solutions for routine and standard issues and problems in a work environment where situations are highly predictive
• Good understanding of local customs

Knowledge And Experience

• Utilizes theoretical understanding of a discipline/knowledge and exhibit practical application of skills to commonly anticipated problems
• Provides specific advice and recommends improvements to well established and clearly defined processes

Effective Communication

• Utilizes active listening skills to clarify requirements and concerns
• Uses appropriate level of jargon and technical language based on the audience
• Identifies probable causes of miscommunication and works to address these when they occur and takes preventive measures to prevent them in the future