Transport Coordinator
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Key Responsibilities
Coordinate with client's transport teams regarding delivery schedules, urgent concerns, and transport-related issues.
Monitor and promptly respond to after-hours customer concerns, including delivery delays, damages, misdeliveries, vehicle concerns, and other transport-related complaints.
Assess urgent issues and coordinate with the appropriate dispatch or operations team to provide immediate or interim solutions.
Coordinate with Biñan and Santa Rosa warehouse teams and in-house drivers to identify, quantify, and fulfill real-time vehicle requirements.
Receive, evaluate, and properly assign customer complaints and transport concerns to the appropriate dispatcher or operations team for resolution.
Follow up on reported issues to ensure end-to-end resolution and timely updates to customers.
Work closely with transport coordinators, dispatchers, warehouse personnel, drivers, and other internal teams to prevent escalation of customer concerns.
Monitor transport activities and provide timely updates regarding delivery status, vehicle availability, and operational concerns.
Use communication platforms such as WeChat, Messenger, and Viber to coordinate with customers, drivers, and internal teams.
Maintain accurate records of transport incidents, customer complaints, vehicle requests, and actions taken.
Escalate critical or unresolved transport issues to the appropriate supervisor or management.
Perform other transport coordination and operational support tasks as assigned.
Qualifications
Bachelor's degree in Logistics, Supply Chain Management, Business Administration, or a related field is preferred.
Experience in transport coordination, logistics, dispatch, fleet operations, customer service, or warehouse operations is an advantage.
Strong communication and coordination skills.
Able to handle customer complaints professionally and respond promptly to urgent concerns.
Good problem-solving and decision-making skills, especially in time-sensitive situations.
Comfortable coordinating with multiple teams, drivers, warehouses, and customers simultaneously.
Proficient in WeChat, Messenger, Viber, and other communication platforms.
Willing to work night shifts, weekends, and flexible schedules as required by business operations.
Willing to report to both Biñan and Santa Rosa warehouse locations as needed.
Able to work under pressure in a fast-paced transport and logistics environment.
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