Denials and Appeals Supervisors/TL
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About the role
This role provides day-to-day oversight of Denials and Appeals Specialists supporting clinic, surgical, ancillary, and Workers' Compensation services.
Key responsibilities
Provide day-to-day operational oversight, direction, and support to Denials and Appeals Specialists responsible for clinic, surgical, ancillary, and Workers’ Compensation claim edits, denials, corrected claims, reconsiderations, appeals, and payer follow-up.
Serve as the technical resource for complex or high-value denials, payer disputes, reimbursement issues, and escalations.
Monitor denial trends, root causes, payer issues, aging accounts, and financial impact to identify opportunities to reduce preventable revenue loss.
Analyze denial performance using data warehouse and reporting tools, and provide regular reports and recommendations to Revenue Cycle leadership.
Monitor team productivity, quality, work queues, account aging, follow-up timeliness, and appeal deadlines.
Conduct quality reviews and provide coaching, training, and technical guidance to improve accuracy, productivity, and compliance.
Research complex denials and determine appropriate resolution, including corrected claims, reconsiderations, appeals, disputes, and payer escalations.
Collaborate with Coding, Authorization, Credentialing, Managed Care, Clinical, Revenue Cycle, and Operations teams to resolve issues affecting claims and reimbursement.
About you
Bachelor's degree graduate
At least 5 years of progressive healthcare revenue cycle experience, including direct experience in denial management, insurance accounts receivable, payer follow-up, corrected claims, reconsiderations, and appeals.
At least 2 years in leadership role
Advanced experience researching and resolving complex payer denials and reimbursement issues across multiple payer types and service lines.
Demonstrated experience providing day-to-day leadership, technical guidance, training, mentoring, or operational support to Revenue Cycle team members.
Experience utilizing reporting platforms or business intelligence tools to monitor Revenue Cycle performance, analyze trends, and communicate findings.
Experience utilizing an Electronic Medical Record (EMR)
Willing to work onsite (Bridgetowne, Quezon City) and night shift schedule