Denials and Appeals Supervisors/TL

3 days ago

Quezon City, Metro Manila, Philippines John Clements Consultants, Inc. Full-time

About the role

This role provides day-to-day oversight of Denials and Appeals Specialists supporting clinic, surgical, ancillary, and Workers' Compensation services.

Key responsibilities

  • Provide day-to-day operational oversight, direction, and support to Denials and Appeals Specialists responsible for clinic, surgical, ancillary, and Workers’ Compensation claim edits, denials, corrected claims, reconsiderations, appeals, and payer follow-up.

  • Serve as the technical resource for complex or high-value denials, payer disputes, reimbursement issues, and escalations.

  • Monitor denial trends, root causes, payer issues, aging accounts, and financial impact to identify opportunities to reduce preventable revenue loss.

  • Analyze denial performance using data warehouse and reporting tools, and provide regular reports and recommendations to Revenue Cycle leadership.

  • Monitor team productivity, quality, work queues, account aging, follow-up timeliness, and appeal deadlines.

  • Conduct quality reviews and provide coaching, training, and technical guidance to improve accuracy, productivity, and compliance.

  • Research complex denials and determine appropriate resolution, including corrected claims, reconsiderations, appeals, disputes, and payer escalations.

  • Collaborate with Coding, Authorization, Credentialing, Managed Care, Clinical, Revenue Cycle, and Operations teams to resolve issues affecting claims and reimbursement.

About you

  • Bachelor's degree graduate

  • At least 5 years of progressive healthcare revenue cycle experience, including direct experience in denial management, insurance accounts receivable, payer follow-up, corrected claims, reconsiderations, and appeals.

  • At least 2 years in leadership role

  • Advanced experience researching and resolving complex payer denials and reimbursement issues across multiple payer types and service lines.

  • Demonstrated experience providing day-to-day leadership, technical guidance, training, mentoring, or operational support to Revenue Cycle team members.

  • Experience utilizing reporting platforms or business intelligence tools to monitor Revenue Cycle performance, analyze trends, and communicate findings.

  • Experience utilizing an Electronic Medical Record (EMR)

  • Willing to work onsite (Bridgetowne, Quezon City) and night shift schedule