HR OPERATIONS MANAGER

About the role

You will be responsible for managing the HR Operations function - comprising Performance & Growth, Employee Experience & Retention, and Onboarding & Offboarding - across the group's client entities. This role integrates three HR functions into one cohesive operations function rather than separate siloed teams.

Key responsibilities

• Supervise and develop the HR Analyst (Performance & Growth) and HR Generalists (Employee Experience & Retention; Onboarding & Offboarding) on the team
• Ensure performance management, engagement/retention, and onboarding/offboarding processes stay aligned and mutually reinforcing
• Monitor SLA compliance across all three functions and intervene on at-risk items
• Maintain standardized workflows, templates, and trackers across the team
• Consolidate and submit HR Operations reports to the HR Director within agreed timelines and attend client review meetings
• Coach direct reports on execution quality and support their professional development
• Escalate issues to the HR Director and coordinate with internal departments (Payroll, Legal, etc.)

About you

• Graduate of Human Resource Management, Psychology, Business Administration, or any related course
• At least 7-10 years of HR management or operations experience, with at least 3-4 years managing a multi-function HR team
• Proficient in Microsoft Office and HR reporting/monitoring tools
• Strong cross-functional coordination, supervisory, and analytical skills
• Able to manage competing priorities across multiple HR sub-functions simultaneously
• Willing to be deployed to client sites and work onsite as needed
• Preferred: Experience in a managed services or shared services HR setup
• Preferred: Familiarity with multi-discipline KPI/SLA monitoring frameworks
• Preferred: Prior experience overseeing two or more HR functions simultaneously
• Preferred: Experience leading team consolidations or process-integration initiatives

Benefits

• Birthday Gift
• Training and Development Programs
• Unlimited Career advancement opportunities
• Health Care Plan (HMO) with Dental and Vision upon regularization
• Group Life and Accident Insurance upon regularization
• Sick and Vacation Leave upon regularization. Unused sick leave credits are convertible to cash
• Bereavement Leave of 3 days upon regularization
• 13th Month Pay as mandated by the Philippine Government
• Government Mandated Benefits (SSS, PHIC and Pag-IBIG)