Order to Cash
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Looking for your next opportunity? Join us and lead complex Security Managed Services Practitioner.
Join our Order to Cash Operations Senior Manager team and drive the successful delivery of end-to-end OTC services by leading collections, credit management, billing, cash application, and order management operations while ensuring operational excellence, client satisfaction, KPI achievement, and continuous process improvement across multiple teams.
What You’ll Do
Roles & Responsibilities:
- Responsible for daily operational performance management and ensure both contractual and operational KPIs are met (responsibility of delivering the service within agreed deadlines and at the required quality)
- Act as point-of-contact of the company and the client in the following areas, but not limited to, billing, credit management, cash applications, order management, and collections.
- Act as an escalation point for all Order-to-Cash related issues raised by the client. Ensure the fast resolution of these issues and find ways as well to prevent them from happening again
- Communication with the client to ensure that the AR department complies with the latest changes in the procedures
- Develops good client relationships and good relations with colleagues
- Lead client meetings to discuss debtor performance and address issues as required
- Actively seeks opportunities for Continuous Improvement initiatives to improve collection-related processes, services and deliverables to the client
What We’re Looking For:
- At least 12 years relevant work experience in OTC; 10 years supervisory experience
Benefits You Can Look Forward To
- HMO on Day 1(medical, dental, mental wellness)
- Free medicines*
- Paid vacation & sick leave
- Performance incentives & stock purchase plan
- Flexible work arrangements
- Learning programs & industry certifications
*Terms & conditions apply
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