Real-Time WFM Planning

A leading customer experience company in Davao is seeking a Workforce Management Team Lead. The role is pivotal in managing forecasting, planning, staffing, and scheduling processes. Successful candidates will possess 3-5 years of experience in workforce management, strong analytical and organizational skills, and proficiency in tools like Google Sheets and...

Qualifications • At least an undergraduate degree or equivalent work experience • With at least 1 year of work experience as a Real-Time Analyst in a BPO setting • Solid knowledge in Workforce management fundamentals • With experience developing dashboards, visualizations, and understandable reports • Deep understanding of applicable performance...

CallTek is seeking a detail-oriented WFM Real Time Analyst to optimize staffing, forecast demand, and analyze data for operational alignment. You will monitor real-time metrics and collaborate with team leads to ensure scheduling accuracy and SLA adherence. This role focuses on data-driven decision making to improve workforce efficiency and performance. The...

ibex Philippines is seeking an experienced WFM Supervisor to lead our Real-Time Analysis (RTA) team. You will oversee real-time monitoring, staffing decisions, and performance reporting to ensure service levels are met and efficiency is optimized. The ideal candidate has 1–2 years in WFM supervision or senior RTA roles, strong leadership, and excellent...

OAMPI Inc. invites applications for a Real Time Analyst to support the Workforce Management team in Davao City. The role focuses on real-time monitoring, staffing adjustments, and performance reporting to optimize operations.The ideal candidate has 1+ year in a Real-Time Analyst role within a BPO, strong Excel and dashboarding skills, and solid WFM...

Gratitude Philippines is actively seeking a Workforce Management Team Lead in Davao City to oversee real-time management, scheduling, forecasting, reporting and strategic staffing. The role demands warm leadership of the WFM team, strong coaching, and close collaboration with Operations to hit staffing and performance goals.The ideal candidate has 2–3...

ibex Philippines is seeking an experienced WFM Supervisor to lead our Real-Time Analysis (RTA) team. You will oversee real-time monitoring, staffing decisions, and performance reporting to ensure service levels are met and efficiency is optimized.The ideal candidate has 1–2 years in WFM supervision or senior RTA roles, strong leadership, and excellent...

CallTek is looking for a detail-oriented and analytical WFM Real Time Analyst to join our growing team. The Real TIme Analyst will be responsible for managing workforce management processes to ensure that we have the right number of people, with the right skills, in the right place, at the right time. This role involves analyzing data to optimize resource...

Supervisor, WFMKey Responsibilities:Responsible for supporting, coaching, developing, and supervising a team of Real time associates and/or individual contributors within the Command Center environment.Responsible for ensuring that the organization's goals of cost control, labor utilization, and service level meets targets.Monitor a multitude of sites...