Operations Manager
6 days ago
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Head - Executive Search (APAC) at Corporate Executive Search, Inc.Key Responsibilities:
First 6 Months: Laying the Foundation
- Conduct a comprehensive assessment of current store operations, workflows, and challenges.
- Develop and implement standard operating procedures (SOPs) covering the entire operations lifecycle — from supply chain management to customer service and store audits.
- Establish Key Performance Indicators (KPIs) to monitor store performance, operational efficiency, and customer satisfaction.
- Create and roll out a store operations playbook to be used across all branches.
- Design and implement systems for inventory control, staff scheduling, and quality assurance.
- Develop a reporting framework to track store metrics and enable data-driven decision-making.
- Collaborate closely with the founding team to ensure alignment and a seamless transition of responsibilities.
Ongoing Responsibilities:
- Manage daily operations across all branches, ensuring consistency, operational efficiency, and brand standards.
- Monitor store KPIs and implement continuous improvement initiatives.
- Coordinate with key departments (Supply Chain, Marketing, HR) to align operations with business objectives.
- Conduct regular site visits to ensure adherence to SOPs and operational standards.
- Manage budgets effectively, ensuring cost-efficiency without compromising quality.
- Support growth initiatives, including new store launches, ensuring operational readiness and smooth handovers.
Qualifications:
- Bachelor's degree in Business Management, Hospitality, Operations, or a related field.
- Minimum of 5 years of experience in operations management, preferably in the food & beverage or quick-service restaurant (QSR) sector.
- Proven expertise in establishing KPIs, SOPs, and operational systems from the ground up.
- Strong leadership skills with the ability to manage and motivate teams at scale.
- Highly organized, analytical, and results-driven.
- Excellent communication and interpersonal skills.
- Comfortable working in a dynamic, fast-paced environment.
- Willingness to travel nationwide for store assessments and visits.
Mid-Senior level
Employment typeFull-time
Job functionGeneral Business, Management, and Strategy/Planning
IndustriesFood and Beverage Services, Food and Beverage Manufacturing, and Food and Beverage Retail
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