Senior ITSM Consultant
1 week ago
Philippines
Planit Philippines Corporation
Full-time
₱6 - ₱8 Contract
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NRI Australia & New Zealand is seeking an experienced IT Service Management professional to lead incident, problem and knowledge management in a managed services environment. The role requires strong stakeholder engagement, analytical thinking and the ability to drive improvements with measurable outcomes.
You will coordinate with Service Desk, technical teams, suppliers and customers, maintain auditable ITSM records and promote shift-left and self-service to boost first-contact resolution.