Senior Customer Advocate
Save this job and keep your search organized
Create a free account to save jobs, create alerts and return to this listing from your dashboard.
By continuing, you agree to our Terms & Privacy Policy.
Boldr is hiring a Senior Customer Advocate to handle email and chat inquiries, resolve complaints, and collaborate with internal teams to deliver timely, professional support.
You’ll use Gladly and Skio to triage and process requests, manage returns and exchanges, update addresses, and keep clean notes so any agent can take over.
Requirements: bachelor’s degree, 3 years in customer service (SaaS), 2+ years US ecommerce support, and strong written English and German.