Remote Shopify Support Engineer
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Frontier, part of Fresh Prints, is hiring a Technical Support Engineer to help our ecommerce clients understand, use, and troubleshoot our testing platform. You’ll report to the Support & Implementation Manager and communicate with customers daily via email, Slack and chat to resolve issues and deliver an outstanding customer experience.
In this role you’ll manage 20–30 open conversations at a time, troubleshoot root causes, escalate when needed, and become a product expert.