Remote Shopify Support Engineer

4 days ago

Pasig, Metro Manila, Philippines Frontier Remote Full-time ₱400,000 - ₱800,000 Contract

Frontier, part of Fresh Prints, is hiring a Technical Support Engineer to help our ecommerce clients understand, use, and troubleshoot our testing platform. You’ll report to the Support & Implementation Manager and communicate with customers daily via email, Slack and chat to resolve issues and deliver an outstanding customer experience.

In this role you’ll manage 20–30 open conversations at a time, troubleshoot root causes, escalate when needed, and become a product expert.