2nd-Line IT Service Desk

Fujitsu Limited in the Philippines is building a talent community for Service Desk professionals to connect with future opportunities. The Service Desk Agent (SDA) is the first point of contact for IT support, delivering responsive, customer-focused assistance to keep day-to-day operations smooth.Join a global leader in digital transformation, contribute to...

Fujitsu Philippines in Taguig City is seeking a capable 1st line support professional to join our service desk. You will be the single point of contact for users, handling routine incidents and requests, and ensuring swift resolution within defined SLAs.Your day-to-day includes troubleshooting Microsoft products, operating systems, basic networking, and PCs,...

INFOSYS BPM LIMITED Philippine Branch is seeking a qualified IT service desk professional to handle customer calls and provide timely resolutions following SOPs. The role includes 1st level technical support, service restoration, and fulfilling service requests to ensure maximum availability of information systems.The ideal candidate has 18+ months of IT...

Outtask HR Services, Inc. seeks an experienced Senior 2nd Line IT Support Engineer to provide out-of-hours technical support to international clients, including Australia, Singapore, the USA and South Africa, from a remote Philippines-based setup. The ideal candidate has 10–12 years in IT, with at least 7 years in a 2nd line role, and strong Windows,...

DescriptionDaily Activities:Coordinate daily Service Desk operations, workload distribution, and resource coverage.Monitor service levels, KPIs, quality, and customer satisfaction.Provide coaching, guidance, and knowledge sharing to Service Desk analysts.Support adoption and effective use of AI-enabled tools such as Moveworks Flash AI.Monitor AI,...

Description Provide first-line support for IT-related issues, resolving them in a timely manner. Manage service requests, incidents, and problems to ensure user satisfaction. Maintain documentation for all service desk activities and ensure accurate reporting. Assist in the training of users on various software and hardware configurations. Collaborate...

Satellite Office in the Philippines is seeking an IT Support Analyst to deliver first-line IT service desk support across the organization. You will handle requests via phone, email, and ticketing system, troubleshoot basic PC and software issues in a Windows environment, and ensure incidents are captured and triaged efficiently. You will onboard and...

Description Provide first-line support for IT-related issues, resolving them in a timely manner. Manage service requests, incidents, and problems to ensure user satisfaction. Maintain documentation for all service desk activities and ensure accurate reporting. Assist in the training of users on various software and hardware configurations. Collaborate with...

DescriptionProvide first-line support for IT-related issues, resolving them in a timely manner.Manage service requests, incidents, and problems to ensure user satisfaction.Maintain documentation for all service desk activities and ensure accurate reporting.Assist in the training of users on various software and hardware configurations.Collaborate with other...