Customer Service Representative
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We are looking for Customer Service Representatives to join our team in Cebu City. Depending on the assigned role, you may handle voice or non-voice transactions, assist customers with inquiries and requests, and provide accurate, timely, and professional support.
Responsibilities
Handle customer inquiries and concerns through voice or non-voice channels
Assist customers with requests, account updates, and issue resolution
Provide accurate information based on established guidelines and procedures
Process and update customer information accurately
Document customer interactions and transactions
Follow company procedures, quality standards, and compliance guidelines
Maintain professionalism and confidentiality when handling customer information
Meet assigned productivity, quality, and performance targets
Qualifications
At least High School Graduate (Old Curriculum) or Senior High School Graduate
With or without BPO experience
Good verbal and written communication skills
Basic computer knowledge and typing skills
Customer-service oriented and detail-oriented
Willing to work onsite in Cebu City (IT Park, Banawa and Mactan)
Willing to work on a shifting schedule, including weekends and holidays, if required
Perks & Benefits
Day 1 HMO
Competitive Salary Package
Open to Applicants with No BPO Experience
Paid Training
Career Growth and Development Opportunities
Supportive Work Environment
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