Food and Beverage Manager
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About the role
As a Food and Beverage Manager, you will be responsible for ensuring exceptional service delivery, maintaining operational excellence, and driving revenue growth whilst upholding our commitment to quality and customer satisfaction. This role is essential to maintaining the high standards our guests expect and ensuring our restaurant operates efficiently and profitably.
Key responsibilities
- Oversee all food and beverage service operations, ensuring compliance with health and safety standards and company policies
- Manage and supervise a team of waiting staff and kitchen personnel, providing guidance, training and performance evaluation
- Monitor inventory levels and manage stock control to minimize wastage whilst maintaining optimal supply levels
- Coordinate with the kitchen team to ensure timely and accurate food preparation and presentation
- Manage customer reservations and seating arrangements to optimize guest experience and table turnover
- Address customer complaints and concerns promptly and professionally, resolving issues to maintain satisfaction
- Develop and implement strategies to increase food and beverage sales and enhance customer retention
- Conduct regular staff training sessions on menu knowledge, service standards and customer service excellence
- Maintain detailed records of sales, expenses and operational metrics for reporting purposes
- Ensure the dining environment is clean, welcoming and properly maintained at all times
Qualifications
- Minimum 3–5 years of experience in food and beverage management or a similar supervisory role within the hospitality industry
- Proven track record of leading and motivating diverse teams in fast-paced service environments
- Strong knowledge of food safety, health codes and hospitality best practices
- Excellent customer service skills with the ability to handle challenging situations diplomatically
- Proficiency in point-of-sale (POS) systems and restaurant management software
- Exceptional organizational and multitasking abilities to manage multiple priorities simultaneously
- Strong communication and interpersonal skills to liaise effectively with staff, customers and management
- Demonstrated ability to meet sales targets and manage budgets effectively
- Knowledge of local market trends and competitive dining establishments is advantageous
- Flexibility to work varied shifts, including evenings, weekends and public holidays as required
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