Quality & Training Excellence Lead

3 days ago

Mandaluyong, Metro Manila, Philippines Concentrix Full-time ₱335,000 - ₱614,000 Contract

Concentrix in Mandaluyong, Philippines is seeking a Quality Manager with 1–2 years of experience to oversee call quality across inbound/outbound channels, including chat and email. You will report results to Quality Leadership, Operations, and clients, participate in calibration and internal audits, and help improve processes.

Required are strong written and verbal communication, MS Office skills, and the ability to multi-task and meet timelines.