Trainer-Order to Cash
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Job Title: Trainer-Order to Cash
Program: BFSI (Banking, Financial Services, and Insurance)
Work Location: Alabang
Work Setup & Schedule: Night Shift; possible weekend schedule
Salary: ₱40,000 package
Start date: ASAP
Job Summary
We are looking for an experienced Order-to-Cash (O2C) Trainer to support training and development initiatives for a BFSI account. The ideal candidate has hands-on O2C process experience, strong facilitation skills, and the ability to deliver effective training programs to ensure employees understand process workflows, operational standards, and performance expectations.
Key Responsibilities
- Supporting Order-to-Cash operations.
- Explain O2C workflows, procedures, policies, and process requirements clearly and effectively.
- Develop or assist in preparing training materials, presentations, process guides, and job aids
- Conduct knowledge assessments, practical exercises, and training evaluations to measure learning effectiveness.
- Monitor trainee performance and provide coaching and feedback to address knowledge gaps.
- Collaborate with Operations, Quality Assurance, and other stakeholders to identify training needs and improve performance.
- Support the implementation of process updates and ensure training materials remain aligned with operational requirements.
- Communicate with internal and global stakeholders as needed.
Qualifications
- At least 1 year of relevant work experience(BPO)
- Hands-on experience in Order-to-Cash (O2C) processes is mandatory.
- Experience in shared services, BPO, Global Capability Centers (GCCs), or captive operations is preferred.
- Strong facilitation, presentation, communication, and coaching skills.
- Experience creating and delivering O2C training programs is an advantage.
- Background in BFSI or financial services operations is preferred.
- Experience supporting international teams or interacting with global clients is an advantage.
- Willingness to work onsite in Alabang on a night shift, with possible weekend schedules.
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