Workforce Strategy

2 days ago

Philippines Probe CX Full-time

Probe Group is hiring a Workforce Management Manager in the Philippines to lead staffing for daily, weekly, and interval requirements. The role ensures WFM procedures are followed, real-time scheduling is optimized, and audits are conducted for accuracy.

Collaboration with clients and internal teams drives concise, actionable information. The ideal candidate will oversee forecasting, capacity planning, reporting governance, and staff development, while upholding Probe Group’s data protection