ACE Luzon

IT Operations role responsible for system-level support, telephony, security, and infrastructure management at PHL Quezon City site.

Your Role

Key responsibilities include:

• Represent IT in front of Site Leaders.
• Coordinate as smart hands with portfolio and engineering workgroups.
• Provide telephony support including installation and troubleshooting of telephone sets and voice mailboxes.
• Perform hardware and software upgrades to peripheral equipment.
• Attend to break/fix engagements for technology-related problems from internal and external clients.
• Prepare, maintain, and submit reports and records of computer hardware and software inventory by site and system.
• Perform site maintenance and safety checks of assigned equipment.
• Ensure antivirus definitions and Microsoft patches are updated.
• Spend 60%-70% of time clearing trouble tickets and work orders, making independent decisions to correct errors.
• Perform and test backups for onsite servers.
• Act as security analyst applying security controls and providing local security analysis (SEP, Network capture, etc.).
• Manage local change management for infrastructure, application, and security.
• Handle remote application and software management.
• Conduct business continuity plan testing and provide recommendations.
• Control and manage all IT and infrastructure rooms (Genset, UPS, IT Room).
• Analyze WiFi intrusion with CDOC, manage WiFi access and passwords.
• Manage video conference room access control.
• Implement clients and CNX applications.
• Implement CNX local bots and automation.
• Support network data and voice implementation.

About You

The company is looking for:

• Experience working within an IT help desk environment with target-driven performance.
• Good technical skills related to multi-user operating systems, hardware, and software tools including installation, configuration, and maintenance.
• Strong written and verbal communication skills in English.
• Demonstrated ability to multi-task and meet timelines on deliverables.
• Self-starter with a sense of urgency and ability to work well under pressure.
• Strong attention to detail.

Career Progression

• Has developed specialized or multi-skills through job-related training and considerable on-the-job experience.
• Completes work with limited supervision and may act as an informal resource for less experienced colleagues.
• Identifies key issues and patterns from partial or conflicting data and takes a broad perspective to problems, spotting new, less obvious solutions.

This job may close before the stated closing date. You are encouraged to apply as soon as possible.