Quality Analyst Supervisor
Save this job and keep your search organized
Create a free account to save jobs, create alerts and return to this listing from your dashboard.
By continuing, you agree to our Terms & Privacy Policy.
About Omega Healthcare
Founded in 2003, Omega Healthcare Management Services® (Omega Healthcare) is an AI-driven healthcare solutions company that partnersacross the healthcare ecosystem to deliver breakthrough resultsby reimagining and elevating revenue operations.Powered by the Omega Digital Platform®, our agentic AI engineleverages adaptive intelligence to drive automation, complemented by deep human expertise to help optimize performance and deliver sustained financial and clinical outcomes—while enhancing patient satisfaction.
Omega Healthcare empowers organizations across provider, payer, and life sciences sectorsto navigate today’s healthcare challenges while building the agility to adapt as healthcare and technology continue to evolve rapidly.Recognized by industry analysts, Omega Healthcare has consistently been ranked a leader in driving operational performance excellence.
Position:
The Quality Lead is responsible for driving quality performance across operations by managing audit frameworks, quality monitoring, calibration, coaching, and continuous improvement initiatives. This role partners closely with Operations, Training, and Clients to analyze quality data, identify trends, and implement data-driven action plans to improve compliance, accuracy, and customer experience within a call center and hospital billing environment.
Key Responsibilities:
- Lead and oversee quality assurance activities across assigned processes and teams
- Manage and execute audit frameworks, quality monitoring, and scorecard adherence
- Conduct and facilitate calibrations with Operations, Training, and Client stakeholders
- Analyze large data sets to identify trends, performance gaps, and root causes
- Perform RCA and develop CAPA and corrective action plans based on quality findings
- Create dashboards, reports, and insights to track quality performance and improvement initiatives
- Drive continuous improvement initiatives aligned with operational and client goals
- Provide coaching feedback to support agent and team performance improvement
- Ensure consistent application of quality standards and compliance requirements
- Utilize QA monitoring tools and reporting platforms to support decision-making
Qualifications:
- 3 years of Quality Analyst Healthcare experience,
- 1 to 2 years in a QA Lead or Supervisory role
- Experience in a Call Center, Healthcare BPO, or Support Services environment
- Strong knowledge of audit frameworks, QA scorecards, RCA/CAPA methodologies, coaching, calibration, and performance improvement processes
- Proven ability to analyze quality and operational data, identify trends, and develop data-driven action plans
- Proficient in Microsoft Excel, PowerPoint, QA monitoring tools, and reporting dashboards
- Experience leading cross-functional calibration sessions with Operations, Training, and Client stakeholders
- Hands-on experience with the EPIC platform and hospital billing processes
- Knowledge of DPO (Daily Performance Oversight) or DPU (Daily Performance Update) methodologies
- Experience utilizing QA tools for monitoring, auditing, and performance management
- Strong communication, stakeholder management, and leadership skills
- Amenable to working onsite and on a shifting schedule as required
-
Quality Analyst Supervisor
7 days ago
, central visayas, philippines, central visayas Omega Healthcare Management Services Inc. Full-time ₱1 ContractAbout Omega Healthcare Founded in 2003, Omega Healthcare Management Services® (Omega Healthcare) is an AI-driven healthcare solutions company that partnersacross the healthcare ecosystem to deliver breakthrough resultsby reimagining and elevating revenue operations.Powered by the Omega Digital Platform®, our agentic AI engineleverages adaptive intelligence...
-
QA Analyst
2 days ago
Central Luzon, Central Luzon, Philippines Aboitiz Foods Full-time ₱223,000 - ₱357,000 ContractAboitiz Foods in the Philippines is seeking a QA Analyst (Tarlac) to oversee inspections across the production line, ensuring compliance with standards, specifications, and regulatory requirements. This role supports delivering high-quality, reliable feed products to customers.The ideal candidate is a graduate of Chemistry, Chemical Engineering or related...
-
QA Analyst
1 day ago
, central luzon, philippines, central luzon Aboitiz Foods Full-time ₱357,000 ContractAboitiz Foods in the Philippines is seeking a QA Analyst (Tarlac) to oversee inspections across the production line, ensuring compliance with standards, specifications, and regulatory requirements. This role supports delivering high-quality, reliable feed products to customers. The ideal candidate is a graduate of Chemistry, Chemical Engineering or related...
-
QUALITY ASSURANCE SPECIALIST
3 days ago
Central Visayas, Central Visayas, Philippines Julie's Franchise Corporation Full-time ₱223,000 - ₱446,000 ContractJob Descriptions:Ensures that food products meet standards set both by companies and regulatory authoritiesDevelop and review quality and safety policiesQualifications:A Bachelor's degree in Food Technology, Chemistry, Biology, Chemical EngineeringMust have at least 1 year experience as QA Analyst/ QC Analyst orequivalentMust have great interest in baking,...
-
Food Quality
3 days ago
Central Visayas, Central Visayas, Philippines Julie's Franchise Corporation Full-time ₱223,000 - ₱446,000 ContractJulie’s Franchise Corporation in the Philippines is seeking a QA Analyst/QC Analyst to ensure our food products meet company and regulatory standards, while upholding safety and quality across production.The ideal candidate has a Bachelor’s degree in Food Technology, Chemistry, Biology or Chemical Engineering, with at least 1 year of QA experience, and a...
-
SUPERVISOR, WORKFORCE MANAGEMENT
15 hours ago
Central Visayas, Central Visayas, Philippines Qualfon Philippines Full-time ₱400,000 - ₱700,000 ContractOVERVIEW This position is responsible for managing the site Workforce functions, which include management of workforce personnel, headcount, forecasting, reporting, capacity planning, and strategic planning for workforce process improvements. The Workforce Supervisor is responsible for a team composed of Real-Time Analysts, Workforce Analysts, Schedulers,...
-
Senior Operations Supervisor
2 days ago
, central visayas, philippines, central visayas DHL Express (Philippines) Corporation Full-time ₱900,000 ContractAbout us At DHL Supply Chain we take pride in our commitment to fostering a workplace that celebrates diversity and promotes inclusion for all. We believe that the diverse backgrounds, perspectives, and experiences of our employees are integral to our success. Our inclusive culture is built on the principles of equality, respect, and belonging, where every...
-
Senior Operations Supervisor
4 days ago
Central Visayas, Central Visayas, Philippines DHL Express (Philippines) Corporation Full-time ₱600,000 - ₱900,000 ContractAbout usAt DHL Supply Chain we take pride in our commitment to fostering a workplace that celebrates diversity and promotes inclusion for all. We believe that the diverse backgrounds, perspectives, and experiences of our employees are integral to our success. Our inclusive culture is built on the principles of equality, respect, and belonging, where every...
-
Operations Supervisor
15 hours ago
Western Visayas, Western Visayas, Philippines iQor Full-time ₱279,000 - ₱502,000 ContractThe ideal candidate should be comfortable multitasking and working cross-functionally with different business units. The ideal candidate will have previous experience in related fields.We’re excited you’ve considered to Be More with iQor. From Customer Interactions to Product Support, we’ll help you reach, stretch and realize your potential. Grow More...
-
FINANCE SUPERVISOR
4 days ago
Central Luzon, Central Luzon, Philippines Steag State Power Inc. Full-time ₱1 - ₱2 ContractAbout the roleThe Finance Supervisor is responsible for overseeing the organization's financial planning, budgeting, forecasting, management reporting, financial analysis, accounting, tax compliance, treasury support, and statutory reporting to ensure accurate, timely, and compliant financial information. The role provides financial insights, variance...