Quality Assurance Team Lead

Monitors and evaluates the quality of inbound and/or outbound telephone calls and other customer contact methods (e.g., email, chat) for accuracy and adherence to quality standards. Documents quality issues and performance measures for management review. Provides information to assist in the feedback and formal education process of individuals on the phone....

Yokohama Tire Philippines, Inc. is seeking a Quality Assurance professional to ensure that quality, cost, delivery and production targets are met through thorough monitoring and analysis. You will prepare monthly manpower schedules and identify root causes of defects.The role requires at least 2 years in QA within a manufacturing setting, engineering...

Gratitude Philippines in Clark is seeking a Quality Manager to monitor the quality of inbound and outbound calls and other customer interactions for accuracy and adherence to standards. You will document issues, provide feedback, and drive guidance to improve overall QA performance.The role requires 6 months to 1 year of manager-level QA experience, with...

Molex is seeking a Quality Manager to lead the development, implementation, and continuous improvement of quality systems across our Philippines facilities. In this role, you will ensure conformance to customer and engineering specifications, drive a culture of quality excellence, and support organizational goals through effective quality management systems...

About the Job We are changing the way people think about customer service, and we need your help! Are you a leader with a passion to help people learn? We’re looking for a Quality Assurance Analyst/Training Facilitator to monitor Customer Service Representatives (CSRs) and the daily performance of Tier 2 teams (CSA/CX) by recording, reviewing and...

JOB TITLE: Quality Assurance and Safety Officer Advanced audit and inspection capability (internal & external audits) Strong risk assessment and hazard identification skills Proficiency in incident investigation and CAPA management Knowledge in environmental compliance and sustainability practices Ability to lead and mentor junior QESH Officers Strong...

Shera Building Solution (Philippines) Corp. is seeking a Quality Assurance professional to develop, implement, and maintain ISO 9001 and related standards across the organization. The role focuses on quality management system documentation, compliance monitoring and continuous improvement across all departments.You will coordinate internal and external...

Bringing smiles is what we do at TTEC… for you and the customer. As a Quality Assurance Analyst working remotely in the Philippines, you’ll be a part of creating and delivering amazing customer experiences while you also #experienceTTEC, an award-winning employment experience and company culture. What You’ll be Doing Do you love to help boost...

Job Summary The Contact Center Team Lead serves as a senior member of the Contact Center team and acts as the first line of support for Contact Center Specialists. This role assists Supervisors with day-to-day operations, training, and escalations while maintaining active participation in patient support activities. The Lead supports service delivery by...