AI Workflow Automation

Position Type: Full-time

Location: Philippines (Remote)

Schedule: US Pacific Standard Time (PST) overlap (minimum 3–4 hours daily overlap required)

About The Company

Our client is an established, fast-growing e-commerce business with over a century of enterprise history. The company is scaling its presence across major marketplaces, including Amazon and Walmart, while investing heavily in AI to accelerate product expansion, improve customer support, and streamline business operations. The company values long-term partnerships and is looking for someone who wants to build a lasting career with the company, develop a deep understanding of its products and customers, and grow alongside the business.

About The Role

We are looking for a mid-level AI E-Commerce Content & Automation Specialist who can combine e-commerce content, AI-powered creative production, customer-service technology, and workflow automation. The role will focus on using tools such as Make.com, Microsoft Power Automate, n8n, Zapier, OpenAI/ChatGPT, Google AI Studio/Gemini, and similar platforms to improve and automate business workflows.

The role will support Amazon and Walmart operations, including light marketplace tasks and coordination with outside specialists handling marketplace strategy, A+ Content, PPC, and advanced optimization. Amazon/Walmart familiarity is helpful but not required at an expert level.

The role will also support AI-generated product imagery and video, Zendesk and AI customer-service initiatives, and the development of practical AI-powered workflows and agents. This is a long-term opportunity for a practical, mid-level implementer who is curious about furniture, home products, interior environments, or product design and wants to continuously learn, document, and improve business processes.

Role Priorities:

Responsibilities

• AI Workflow Automation & Practical AI Agents - 45%
• Build, test, deploy, document and maintain business workflow automations using Make.com and Microsoft Power Automate as preferred platforms; n8n, Zapier or comparable platforms are also relevant.
• Translate Chromcraft SOPs and management requirements into working automated processes.
• Integrate approved AI tools such as ChatGPT/OpenAI, Google AI Studio/Gemini, Claude or similar systems into business workflows.
• Build practical internal AI agents and assistants for repetitive business tasks, research, routing, summarization, reporting and internal decision support.
• Design workflows with appropriate human-approval checkpoints for sensitive actions.
• Test for data-quality issues, exceptions, AI hallucinations, failed steps, duplicated actions and other operational risks.
• Create clear documentation for every production workflow, including purpose, trigger, inputs, logic, outputs, approvals, failure handling and ownership.
• Maintain and improve existing workflows as Chromcraft's business requirements change.
• Work with NEXT or other technical specialists when complex ERP/API development is required; this role does not need to independently build complex custom APIs.
• Zendesk & AI Customer Service Systems - 30%
• Participate directly in Chromcraft's Zendesk implementation and ongoing administration.
• Configure and maintain knowledge-base content, macros, triggers, routing rules, automations, forms and AI-assisted customer-service workflows.
• Help implement, test and improve Zendesk AI / AI-agent functionality for consumers, dealers and sales representatives.
• Test AI responses for accuracy, escalation logic, warranty/product information, order-related requests and brand tone.
• Identify which customer questions can be answered from the knowledge base, which require live ERP/Shopify data, and which should be escalated to a human CSR.
• Coordinate with Zendesk, NEXT and other external technical resources where API or advanced integration work is required.
• Become Chromcraft's internal owner/resource for ongoing Zendesk workflow maintenance and improvement.
• Internal AI Tools, Reporting & Productivity - 15%
• Build practical AI-assisted workflows across Microsoft 365, including Outlook, Excel, SharePoint, OneDrive, Teams and Power Automate, for reporting, approvals, notifications, document handling, recurring summaries and other business processes.
• Automate recurring summaries, exception alerts, data review, document preparation and other repetitive office processes.
• Help standardize internal workflows and reduce manual work while preserving management visibility and approval
• Amazon/Walmart Coordination & Light Execution - 10%
• Coordinate with Chromcraft's Amazon/Walmart agency or other marketplace specialists when needed.
• Understand basic Amazon Seller