Customer Service Manager
Save this job and keep your search organized
Create a free account to save jobs, create alerts and return to this listing from your dashboard.
By continuing, you agree to our Terms & Privacy Policy.
Job Description
General Customer Service includes post-sale technical and/or non-technical customer service and support across multiple sub-families for business and/or end-consumer customers including: Remote Customer Service: Providing customer service and support via phone, online chat, or text including:
- Call center-based customer support in response to a high volume of low complexity inquiries
- Customer issues analysis and resolution (typically performed in an office environment) in response to a lower volume of higher complexity inquiries
Distribution Center Customer Service: Performed in a distribution center, product returns/repair center, or field walk-in customer service facility including:
- Acting as liaison between customers, production and distribution departments related to specific customer orders
- Providing technical and non-technical customer support in a walk-in service center Incumbents matching to this specialization are not compensated based on achievement of sales targets.
Experienced Specialist in one specialized discipline as well as having a thorough understanding of related disciplines. Will most often be a driving force behind the development of new solutions for programs, complex projects, processes or activities. Serves as final decision/opinion maker in the area, coaches, mentors and trains others on the area of expertise.
Required Skills
- Preferably with BPO Travel experience as a leader.
Experienced Specialist in one specialized discipline as well as having a thorough understanding of related disciplines.
Ensures the implementation of short to medium term activities within the business area OR support sub-function in the context of the strategy for the department. Ensures appropriate policies, processes & standards are developed and implemented to support short to medium term tactical direction. Leads a team of Specialists ,sometimes with several hierarchical levels, with full employee lifecycle responsibility.
-
Customer Service Manager
3 days ago
Davao del Sur, Davao del Sur, Philippines Neksjob Philippines Full-time ₱40,000 - ₱65,000 ContractJob Description We are looking for an experienced and customer-oriented Customer Service Manager to lead our customer support team. In this role, you will oversee daily operations, ensure high-quality service delivery, and drive initiatives that enhance customer satisfaction. The ideal candidate has strong communication and leadership skills, excels in...
-
Customer Service Manager
4 days ago
Davao del Sur, Davao del Sur, Philippines Trans Pilipinas Power & Automation, Inc. Full-time ₱446,400 - ₱669,600 ContractLead and manage a high-performing customer service team responsible for providing exceptional support to customers across various channels (phone, email, chat, social media).Develop and implement customer service strategies to improve customer satisfaction, reduce churn, and enhance the overall customer experience.Monitor key performance indicators (KPIs)...
-
Customer Service Manager: Lead Support
22 hours ago
Davao City, Davao Region, Philippines Teleperformance Full-time ₱500,000 - ₱800,000 ContractTeleperformance Philippines is seeking an Experienced Specialist to lead a specialized discipline within our customer service operations. You will coach and train team members, drive short to medium term initiatives, and ensure policies and standards support strategic objectives.The role focuses on technical and non-technical support across remote call...
-
Customer Service Manager
5 days ago
Davao City, Davao Region, Philippines DoubleDragon Properties Corp. Full-time ₱300,000 - ₱420,000 ContractJob Description Handle, resolve & track escalated guest concerns Present weekly needs analysis with action plan and recommendations Coaching/Training needs analysis and Action Planning/Recommendation Module Creation Conduct customer service workshops and presentations Facilitate new hire certification New hire monitoring Prepare new hire performance rating...
-
Davao del Sur, Davao del Sur, Philippines Neksjob Philippines Full-time ₱40,000 - ₱65,000 ContractA leading recruitment firm is seeking an experienced Customer Service Manager to lead their customer support team in Davao del Sur, Philippines. The ideal candidate will be responsible for overseeing daily operations, ensuring high-quality service delivery, and enhancing customer satisfaction. Strong communication skills and a customer-focused mindset are...
-
Customer Operations Manager — Service
2 days ago
Davao City, Davao Region, Philippines Teleperformance Full-time ₱312,000 - ₱424,000 ContractTeleperformance in the Philippines (Davao City) is seeking an experienced Specialist to lead a specialized discipline and drive development of new solutions for programs and processes. You will coach and mentor others, and ensure the team delivers high-impact results across customer service initiatives.The role emphasizes in-depth knowledge across related...
-
Davao City, Davao, Philippines Snapscale Full-timeAbout the Role:Snapscale is looking for a reliable and customer-focused Customer Service Associate to support a modern healthcare technology company. This role focuses on managing customer support tickets, communicating with clients, verifying reported issues, coordinating with vendors, and ensuring concerns are properly documented and resolved.The...
-
Davao City, Davao Region, Philippines Snapscale Full-time ₱223,000 - ₱335,000 ContractJob Description: About the Role: Snapscale is looking for a reliable and customer-focused Customer Service Associate to support a modern healthcare technology company. This role focuses on managing customer support tickets, communicating with clients, verifying reported issues, coordinating with vendors, and ensuring concerns are properly documented and...
-
Customer Service Representative
4 days ago
Davao City, Davao Region, Philippines iQor Full-timeGOOD NEWS, DAVAO JOB SEEKERS! Looking for a career opportunity? iQor Davao is hiring. Take the next step in your career with iQor and get a chance to win exciting rewards through our New Hire Promo. ₱15,000 worth of groceries — 5 winners ₱10,000 worth of fashion haul — 5 winners Promo Period: September 1 – November 31, 2026 Raffle Draw:...
-
Customer Service Representative II
2 days ago
Davao City, Davao Region, Philippines Tasq Staffing Solutions, Inc. Full-timeWe are looking for CSRs to join a fast growing account in Davao City. You will be responsible for delivering exceptional service to valued clients through effective communication, problem-solving skills, and customer profiling. Key Responsibilities • Respond promptly and professionally to customer inquiries via phone, email, and chat • Resolve customer...
