Service Delivery Manager
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The Service Delivery Manager is responsible for deploying the company's service delivery and Development. Acts as the technical counterpart of the PMO Head.
DUTIES & RESPONSIBILITIES
Technical Services Management
- Implements and delivers projects across multiple client engagements from the Develop phase to the Delivery Phase through project sign off and support in collaboration with the Project Management team.
- Implements project controls and developments to secure customer satisfaction.
- Coordinates with the PMO Head in managing projects and ensuring that projects are delivered on time and on budget.
- Ensures Delivery Team secures sign offs on project completion.
Executive Reporting
- Generates the following reports on a regular basis:
- Internal work Order Facilitation
- Collaborates with other departments to accomplish internal process requirements.
- Responds to request for support information, meeting attendance and project updates within the agreed SLA.
Administrative Duties and Other Tasks
- Manages (together with HCD) recruitment, training, retention, and organization of technical team in accordance with the company hiring process, personnel policies, and budget requirements.
- Ensures Delivery and Project Management Team skills, competency and technology certification are adequate, updated and, up to industry and customer standards.
- Works with the Team Leads in the absence of appropriate Implementation Engineer.
EDUCATIONAL BACKGROUND/ KNOWLEDGE
- Graduate of IT-related course, preferably with MBA
- Graduates of other courses may apply but must adhere to the work experience requirement.
PREVIOUS WORK EXPERIENCE
- With at least seven (7) years of solid experience in software development management
- Must have at least five (5) years of experience in a senior management role, handling a team of no less than seven (7) members working on technical projects
- Must have previous experience in technical management for an IT services and solutions company
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