(ACTIVE) Site Reliability Engineer | Hybrid Makati city

2 days ago

Manila, Metro Manila, Philippines Gratitude Philippines Full-time ₱2 - ₱3 Contract

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Job title: Site Realibility Engineer

Bachelor’s degree in IT /Computer science/Engineering, or related field.
3+ years in monitoring/observability/SRE roles with hands-on experience in Azure Monitor/App Insights (KQL) and ServiceNow Event Management.
Strong knowledge in Azure Log Analytics, KQL, Telemetry, APM implementations
Demonstrated ability to collaborate across IT Operations team, platform, cyber, network, and product teams, strong written verbal communication for standards and enablement.
5+ years of experience with SRE role and deep understanding of monitoring and application performance management
Knowledge of SLO platforms (e.g., Nobl9) and experience contributing to standards/governance artifacts.
Knowledge of proactive monitoring using Azure monitor services, telemetry, and synthetic transactions.
Understanding of network architecture and security: WAN/LAN, TCP/IP, PKI.
must have ITSM processes and tools ( ServiceNow), and compliance processes hands on experience
Have AIOps vision and awareness
Not a job hopper.

You will design and define standards, patterns, and automations opportunities that elevate monitoring and reliability across platforms and applications, with a strong focus on Azure Monitor, ServiceNow ITOM Event Management, Grafana, and APM/Synthetics tooling
You’ll partner with product teams to implement SLO/SLI-driven operations, reduce alert noise, accelerate incident response, and embed self-healing where it matters most.
Engineer enterprise monitoring & event patterns by authoring and maintaining reference architectures, runbooks, and event management models (alert - event - incident) with actionable alerts and incidents routing.
Contribute to Monitoring and Observability & Event Management Strategy and tooling intake/governance checkpoints and coach product teams
Excellent communication skills to drive continuous improvement by reducing alert noise, shorten MTTR, and improve change success by embedding postmortem learnings into patterns, rules, and pipelines.

Cloud Observability: Azure Monitor/App Insights/Log Analytics (KQL)
Knowledge of Grafana, Prometheus, App Dynamics, ThousandEyes
Communication & Teaming – Able to translate complex reliability patterns into consumable standards and coach IT operations team via office hours/CoP sessions.
Technical Depth in Monitoring and Observability Stack – Hands-on in ServiceNow Event Management, Azure Monitor/KQL, and automation.
Analytical & Systems Thinking – Uses SLI/SLOs, postmortems, and CMDB context to reduce noise, drive self-healing, and measurably improve MTTR and KPIs.