BPO Hiring Manila | Call Center Agents Needed | SHS Graduates Welcome | Alorica

BPO Hiring Manila | Call Center Agents Needed | SHS Graduates Welcome | Alorica

Work Location: Alorica Sta. Mesa – Manila

Position: Call Center Agent / Customer Service Representative / Technical Support / Chat Support

Open to: Fresh Graduates, SHS Graduates, HS Graduates (Old Curriculum), Career Shifters, and Experienced BPO Agents

2026 BPO Ramp Season – Additional Hiring Slots Now Open

Due to the upcoming 2026 BPO Ramp Season, Alorica Sta. Mesa Manila is opening additional hiring opportunities for Call Center Agents.

If you are looking for Call Center Hiring in Manila, BPO Hiring Sta. Mesa, or Customer Service Jobs near Santa Mesa and surrounding areas, this opportunity may be perfect for you.

Whether you are:

• A Senior High School Graduate
• A High School Graduate (Old Curriculum)
• A Career Shifter
• A First Time Call Center Applicant
• Or a Tenured BPO Agent

Job Description – What You Will Do

As a Call Center Agent, you will assist customers and provide excellent service through phone, chat, or other communication channels.

Responsibilities may include:

• Handling customer inquiries regarding products, services, or account concerns
• Providing accurate information and solutions to customer issues
• Assisting customers with troubleshooting, billing inquiries, or service requests
• Maintaining a professional and friendly communication style
• Documenting customer interactions in the system
• Following company service standards and procedures
• Ensuring customer satisfaction and resolving concerns efficiently

Comprehensive paid training will be provided to prepare you for your role.

Why Work at Alorica Sta. Mesa Manila?

Alorica is one of the largest global BPO companies, offering stable careers and long-term professional growth.

• Competitive salary packages
• Performance incentives and bonuses
• HMO + Life Insurance
• Paid training programs
• Career development opportunities
• Employee engagement activities
• Inclusive and supportive work environment

Real Career Growth – Performance Based Promotions

At Alorica, promotions are performance-based and opportunity-driven.

Many employees who started as Call Center Agents have advanced into leadership roles such as:

• Subject Matter Expert (SME)
• Quality Assurance Analyst (QA)
• Trainer / Learning Specialist
• Team Manager (TM)
• Operations Leadership

Even Senior High School graduates and High School graduates (Old Curriculum) have successfully advanced into leadership positions.

Your growth depends on your performance, dedication, and willingness to learn.

Available Accounts (Subject to Availability)

We currently have openings for:

• Customer Service Representatives
• Technical Support Representatives
• Sales Accounts
• Blended Voice and Non-Voice Accounts
• Chat / Back Office Support

Accounts vary depending on business needs and hiring requirements.

Qualifications

• At least Senior High School Graduate
• High School Graduate (Old Curriculum) accepted
• No BPO Experience Required for some accounts
• With BPO Experience is an advantage
• Basic English communication skills
• Willing to work onsite in Sta. Mesa, Manila

Perfect for Experienced BPO Agents

If you are a tenured call center agent, Alorica offers:

• Leadership opportunities
• Internal promotions
• Skill development programs
• Career advancement to SME, QA, Trainer or Team Manager

Your experience can help accelerate your career growth.

Accessible Location – Sta. Mesa Manila

Alorica Sta. Mesa – Manila

Convenient for applicants coming from:

• San Juan
• Mandaluyong
• Quezon City
• Manila
• Pasig
• Marikina

Easy commute via:

• LRT-2 V. Mapa Station
• Jeepneys passing through Magsaysay Boulevard and Sta. Mesa
• Public transportation routes across Manila and nearby cities
• Accessible via major Manila roads and highways

Application Support – Review Materials Provided

Applicants who proceed with the application will receive interview preparation guidance and review materials to help increase their chances of getting hired.

• Interview