IT Technical Support
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Key Responsibilities
User Support
- Respond to helpdesk tickets, calls, or emails regarding technical issues.
- Troubleshoot hardware, software, and network problems.
- Provide step-by-step guidance to non-technical users.
System Maintenance
- Install, configure, and update operating systems, applications, and security patches.
- Perform routine checks on servers, workstations, and peripherals.
- Monitor system performance and elevate issues when necessary.
Hardware & Software Management
- Set up new computers, printers, and mobile devices.
- Maintain inventory of IT equipment and licenses.
- Coordinate repairs or replacements with vendors.
Network & Security
- Assist in monitoring network connectivity and performance.
- Support implementation of firewalls, antivirus, and security protocols.
- Educate users on safe computing practices (e.g., phishing awareness).
Documentation & Reporting
- Record all support activities in ticketing systems.
- Maintain manuals, FAQs, and troubleshooting guides.
- Report recurring issues to IT management for long-term solutions.
Compliance & Standards
- Ensure IT practices align with company policies and regulatory requirements.
- Support data backup and recovery procedures.
- Assist in audits and compliance checks when required.
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