Maintenance Dispatcher
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About the role
The Maintenance Dispatcher receives and processes maintenance work orders by telephone and computer, ensuring requests meet required criteria and are accurately entered into the work order system. This role strategically creates schedules and coordinates service technicians to job sites, maintaining efficient communication and workflow throughout the day. The Maintenance Dispatcher also keeps detailed records, maintains logs for maintenance calls, vehicles, and equipment, and ensures timely completion of service requests across the company's locations.
Key responsibilities
- Maintain responsibility for dispatching service technicians in a manner that maximizes efficiency and productivity
- Strategically schedule and assign service technicians to station maintenance calls
- Forecast workload for two to three days in advance to ensure coverage and preparedness
- Maintain the dispatch board and schedule for real-time visibility into open and completed work orders
- Receive work orders by phone or computer and assess maintenance needs
- Create dispatch tickets and issue purchase orders as required
- Follow up on all open calls to ensure timely completion and documentation
- Answer inbound calls from Station Managers and assess their maintenance needs
- Respond to overnight messages and prioritize urgent repairs
- Coordinate with vendors for parts, supplies, and equipment as necessary
About you
- High school diploma or GED required
- Previous experience in the gasoline station or convenience store industry, or related field, preferred
- General computer literacy and experience with maintenance management or dispatch software
- Strong interpersonal, written, and verbal communication skills with a focus on customer service
- Highly organized and detail-oriented with strong follow-up abilities
- Demonstrated ability to work independently, prioritize multiple tasks, and make sound decisions under pressure
- Strong critical thinking and problem-solving abilities
- Excellent organizational and multitasking skills with the ability to handle frequent interruptions
- Ability to diffuse and manage stressful or volatile situations professionally
- Commitment to safety in the workplace; ability to follow safety protocols and report unsafe conditions
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