IT Incident

4 days ago

Manila, Metro Manila, Philippines NYGC Services INC Full-time ₱540,000 - ₱900,000/year

Hammerjack Pty Ltd is seeking an experienced Incident & Problem and Change Manager in Manila. You will lead end-to-end incident resolution, ensure SOP adherence, and coordinate critical change activities with stakeholders across Client IT operations.

You will drive ITIL-aligned processes, manage communications, and produce detailed post-incident and change reports, while supporting rotating shifts and maintaining high service quality.