Senior SAP PM Consultant

A career in IBM Consulting is built on long-term client relationships and close collaboration worldwide. You’ll work with leading companies across industries, helping them shape their hybrid cloud and AI journeys. With support from our strategic partners, robust IBM technology, and Red Hat, you’ll have the tools to drive meaningful change and accelerate client impact. At IBM Consulting, curiosity fuels success. You’ll be encouraged to challenge the norm, explore new ideas, and create innovative solutions that deliver real results. Our culture of growth and empathy focuses on your long-term career development while valuing your unique skills and experiences.

In this role, you'll work in one of our IBM Consulting Client Innovation Centers (Delivery Centers), where we deliver deep technical and industry expertise to a wide range of public and private sector clients around the world. Our delivery centers offer our clients locally based skills and technical expertise to drive innovation and adoption of new technology.

Your role and responsibilities

Key Responsibilities:

• Provide end-to-end functional support for SAP Enterprise Asset Management (EAM) / Plant Maintenance (PM) business processes, including work identification, planning, scheduling, execution, monitoring, and work order closure.
• Analyze, troubleshoot, and resolve day-to-day production incidents related to SAP Plant Maintenance processes while meeting defined SLA targets.
• Perform root cause analysis (RCA) and recommend both short-term workarounds and long-term corrective solutions for recurring issues.
• Configure, maintain, and optimize SAP Plant Maintenance functionality to support evolving business requirements.
• Collaborate with ABAP, SAP CPI (Middleware), and other technical teams to investigate and resolve application, integration, and interface issues.
• Perform ticket triage to determine whether issues are related to configuration, user error, master data, training gaps, technical defects, or cross-functional dependencies.
• Diagnose and resolve system defects, integration failures, and module-specific issues to ensure stable business operations.
• Develop detailed functional specifications for custom developments, enhancements, reports, interfaces, conversions, and forms (RICEFW), including comprehensive functional test scenarios.
• Recommend process improvements and enhancement opportunities that simplify support, improve system usability, and reduce recurring incidents.
• Coordinate with business stakeholders, IT, Operations, Supply Chain, and cross-functional teams to implement solutions and resolve technical defects.
• Educate business users on issue resolution, system functionality, and preventive best practices to reduce repeat incidents.
• Support SAP releases, HRSP updates, system refreshes, and production deployments, including regression testing and validation activities.
• Support Unit Testing (UT), System Integration Testing (SIT), and User Acceptance Testing (UAT), including preparation and execution of positive and negative test scenarios.
• Partner with reporting and analytics teams to support report validation and testing activities.
• Maintain functional documentation, knowledge articles, configuration documentation, and support procedures.
• Participate in continuous improvement initiatives to enhance asset management processes and overall AMS service delivery.

Required education

Bachelor's Degree

Preferred education

Bachelor's Degree

Required technical and professional expertise

Required Skills & Experience:

• 8+ years of hands-on SAP Enterprise Asset Management (EAM) / Plant Maintenance (PM) configuration, implementation, and production support experience.
• Strong expertise in end-to-end SAP Plant Maintenance business processes, including:
  Work Identification
  Notification Management
  Work Order Management
  Maintenance Planning
  Scheduling
  Work Execution
  Confirmation
  Technical Completion
  Order Settlement and Closure
• Extensive experience supporting SAP S/4HANA EAM/PM within an Application Management Services (AMS) environment.
• Strong experience analyzing production incidents and resolving issues within defined SLA commitments.
• Proven ability to perform root cause analysis and implement permanent corrective solutions.
• Experience configuring and troubleshooting SAP Plant Maintenance functionality across complex business processes.
• Experience preparing detailed functional specifications for custom developments, enhancements, interfaces, and reports.
• Ability to collaborate effectively with ABAP developers and SAP CPI (Middleware) teams to resolve technical and integration issues.
• Experience diagnosing and