Branch Supervisor
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About the role
Oversee and manage the day-to-day operations of the branch, including parcel receiving, sorting, dispatching, delivery, pickup, and return processes. Supervise and provide direction to branch staff, riders, drivers, helpers, and other assigned personnel.
Key responsibilities
Ensure that parcels are properly received, scanned, sorted, stored, dispatched, and delivered in accordance with established service standards
Monitor the daily performance and productivity of branch personnel and ensure that operational targets are achieved
Plan and coordinate the daily deployment of riders, drivers, and helpers based on delivery volume and manpower requirements
Monitor parcel movement and ensure that delayed, undelivered, damaged, or missing parcels are properly investigated and reported
Ensure the accurate and timely completion of branch reports, manifests, delivery records, inventory records, and other operational documents
Monitor branch cash handling, COD collections, deposits, and related financial transactions in accordance with company procedures
Ensure the proper handling, safekeeping, and accountability of company equipment, supplies, and other branch assets
Address customer concerns and coordinate with the appropriate departments regarding delivery issues, complaints, and other service-related concerns
Conduct regular briefings and provide coaching and guidance to branch employees to improve operational performance
Ensure that the branch maintains proper housekeeping, safety, security, and workplace standards
About you
Bachelor's degree in Logistics, Supply Chain Management, Business Administration, Operations Management, or a related field
Relevant experience in logistics, courier, delivery, warehouse, transportation, or branch operations
Preferably with supervisory or team-lead experience
Strong knowledge of logistics and delivery operations
Good leadership, communication, and problem-solving skills
Ability to manage multiple operational tasks and meet deadlines
Proficient in Microsoft Office and other relevant computer applications
Willing to work on weekends, holidays, shifting schedules, or extended hours when required by operations
Willing to be assigned to Dasmarinas Salawag Branch 01
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