Customer Experience Specialist

2 days ago

Quezon City, Metro Manila, Philippines Idara Corporation Full-time ₱240,000 - ₱360,000 Contract

Responsibilities

  • Handle customer inquiries, concerns, and complaints through phone, email, chat, or in person
  • Provide accurate information about company products, services, policies, and procedures
  • Resolve customer issues promptly while maintaining a polite and professional attitude
  • Document customer interactions, transactions, and feedback accurately in company systems
  • Follow company rules, service standards, and escalation procedures
  • Coordinate with other departments to ensure customer concerns are properly addressed
  • Process orders, returns, refunds, or service requests when applicable
  • Maintain customer satisfaction by delivering consistent and high-quality service
  • Handle difficult or irate customers calmly and professionally
  • Meet individual and team performance targets (KPIs, response time, resolution rate, etc.)
  • Protect customer data and maintain confidentiality at all times
  • Participate in trainings, meetings, and continuous improvement activities