Call Center Agent
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On-site - Bacolod No Exp Required High/Senior High School Full-time
Job Description
Employee Recognition and Rewards
Equity Incentive Plan, Commission, Performance Bonus, Incentives
Government Mandated Benefits
Professional Development
Job Training, Professional Development
Job Summary
We are looking for enthusiastic, customer-focused, and results-driven Call Center Agents to join our Bacolod team. As a Call Center Agent, you will be responsible for handling inbound and/or outbound customer interactions, resolving inquiries, providing product or service information, and ensuring an exceptional customer experience while meeting company performance standards.
Key Responsibilities
- Handle inbound and outbound customer calls professionally and efficiently.
- Respond to customer inquiries regarding products, services, billing, and account information.
- Resolve customer concerns and complaints while maintaining a positive customer experience.
Qualifications
- High school graduate (Senior High School graduates are welcome to apply); college graduates are an advantage.
- Excellent verbal and written English communication skills.
Preferred Skills
- Strong interpersonal and active listening skills.
- Ability to multitask in a fast-paced environment.
- Good attention to detail and organizational skills.
- Positive attitude and willingness to learn.
- Ability to work independently and as part of a team.
- Competitive salary package
- Performance incentives and bonuses
- Paid training
- HMO and health benefits
- Paid leaves
- Career growth and development opportunities
- Night differential and overtime pay (when applicable)
- Government-mandated benefits (SSS, PhilHealth, Pag-IBIG)
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