CSR-Fresh Graduates are Welcome here in Bridgetowne

About the role

We are seeking enthusiastic and customer-focused Customer Service Representatives to join our dynamic team at DIMO Enterprises & Overseas Placement Agency. This is an excellent opportunity for fresh graduates looking to launch their career in the customer service industry. As a CSR, you will be the voice of our company, providing exceptional support to our customers and ensuring their satisfaction with our services. This is a full-time position based in Bagong Ilog, Pasig City, Metro Manila. This role offers valuable experience in a fast-paced call centre environment, where you'll develop essential communication and problem-solving skills whilst building a strong foundation for your professional career.

Key responsibilities

• Answer inbound customer calls promptly and professionally, addressing enquiries and resolving issues efficiently

• Provide accurate information about products and services to customers

• Handle customer complaints with empathy and work towards satisfactory resolutions

• Document customer interactions and maintain detailed records in the company database

• Follow company policies and procedures whilst maintaining quality standards

• Collaborate with team members and supervisors to improve customer service delivery

• Meet or exceed performance targets including call handling time, customer satisfaction ratings and attendance requirements

• Participate in training sessions and continuous learning programmes to enhance skills and product knowledge

What we’re looking for

• Fresh graduate or entry‑level candidate with a keen interest in customer service

• Strong communication skills, both verbal and written, with the ability to articulate clearly and professionally

• Excellent listening skills and genuine empathy for customer needs

• Ability to remain calm and composed under pressure in a busy call centre environment

• Problem‑solving mindset with a customer‑centric approach

• Proficiency in basic computer skills and ability to navigate multiple systems simultaneously

• Flexibility to work various shifts, including evenings and weekends if required

• High school diploma or equivalent qualification; college degree is a plus

• Strong attendance and punctuality record

• Willingness to learn and develop professional skills in a supportive team environment

What we offer

• Comprehensive training programme designed to equip fresh graduates with essential call centre skills

• Career development opportunities with potential for advancement within the organisation

• Competitive salary package commensurate with experience

• Health and wellness benefits to support your wellbeing

• Friendly and supportive team environment that encourages professional growth

• Performance incentives and recognition programmes for outstanding achievements

• Flexible scheduling options where applicable to maintain work-life balance

About us

DIMO Enterprises & Overseas Placement Agency is a leading recruitment and employment services provider committed to connecting talented individuals with rewarding career opportunities. With a strong presence in the Asia-Pacific region, we specialise in placing qualified professionals across various industries, including customer service, hospitality, healthcare and administration. Our mission is to foster career growth and provide world‑class employment solutions for both candidates and employers. We pride ourselves on creating an inclusive and supportive workplace culture where employees can thrive and achieve their professional aspirations. At DIMO Enterprises, we believe in investing in our people and nurturing talent to build a stronger workforce for tomorrow.