Urgent Hiring
2 days ago
Taguig, Metro Manila, Philippines
HCL Technologies Philippines Inc
Full-time
₱420,000 - ₱660,000 Contract
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About the role
We are looking for a professional with a strong technical background in telecommunications and carrier relations. The ideal candidate will possess a solid understanding of network and provisioning workflows.
Key responsibilities
- Basic knowledge about the Local exchange carrier and LEC (Local exchange carrier)
- Carrier Management: Effectively communicate and negotiate with Local Exchange Carriers (LEC) regarding port-in and port-out orders
- Stakeholder Communication: Coordinate with internal and external stakeholders to ensure project alignment and successful delivery
- Escalation Management: Proactively handle technical and process-related escalations, ensuring effective de-escalation and resolution
- Provide timely support to the team members while on complex orders
- Work on process improvement ideas
About you
- 2-5 years in telecom provisioning
- Foundational knowledge of Local Exchange Carriers (LEC) and carrier-specific interfaces
- Strong understanding of network and its related topologies
- CCNA level knowledge; a CCNA certification is considered a significant advantage
- Understanding of networking basics (LAN, WAN, firewalls)
- Problem-solving and communication skills
- Good team management skills
- Escalation handling
- Knowledge on report creation using excel and Gemini