Urgent Hiring

2 days ago

Taguig, Metro Manila, Philippines HCL Technologies Philippines Inc Full-time ₱420,000 - ₱660,000 Contract

About the role

We are looking for a professional with a strong technical background in telecommunications and carrier relations. The ideal candidate will possess a solid understanding of network and provisioning workflows.

Key responsibilities

  • Basic knowledge about the Local exchange carrier and LEC (Local exchange carrier)
  • Carrier Management: Effectively communicate and negotiate with Local Exchange Carriers (LEC) regarding port-in and port-out orders
  • Stakeholder Communication: Coordinate with internal and external stakeholders to ensure project alignment and successful delivery
  • Escalation Management: Proactively handle technical and process-related escalations, ensuring effective de-escalation and resolution
  • Provide timely support to the team members while on complex orders
  • Work on process improvement ideas

About you

  • 2-5 years in telecom provisioning
  • Foundational knowledge of Local Exchange Carriers (LEC) and carrier-specific interfaces
  • Strong understanding of network and its related topologies
  • CCNA level knowledge; a CCNA certification is considered a significant advantage
  • Understanding of networking basics (LAN, WAN, firewalls)
  • Problem-solving and communication skills
  • Good team management skills
  • Escalation handling
  • Knowledge on report creation using excel and Gemini