IT Technical Writer

2 days ago

Quezon City, Metro Manila, Philippines Electronic Commerce Payments (EC PAY) Inc. Full-time ₱350,000 - ₱550,000 Contract

What You’ll Be Doing

  • Create, update, and maintain technical documentation for systems, applications, infrastructure, and IT processes

  • Research, analyze, and document technical designs, system workflows, solution specifications, and integration details

  • Develop user guides, operational procedures, and knowledge base articles for internal and external stakeholders

  • Establish and maintain documentation standards, templates, style guides, and version control practices

  • Manage and organize a centralized repository of IT documentation and related artifacts

  • Review and update policies, procedures, manuals, and technical documents to ensure accuracy and relevance

  • Identify documentation gaps and recommend improvements to documentation and knowledge management practices

  • Collaborate with business and technical teams to gather requirements and translate complex technical concepts into clear, user-friendly documentation

  • Support project delivery by documenting solution designs, process flows, operational handovers, release notes, and other project-related documentation

What You’ll Need

  • Bachelor’s Degree in Information Technology, Computer Science, or a related field

  • Strong oral and written communication skills

  • Proven experience in IT documentation; experience in the FinTech industry is an advantage

  • Knowledge of documentation practices aligned with ISO standards is a plus

  • 3+ years of experience in technical writing and documentation