Analyst Programmer

3 weeks ago

Taguig, National Capital Region, Philippines Sun Life Full time
Overview

Join to apply for the Analyst Programmer role at Sun Life.

Job Responsibilities
  • Work on planning and execution of incident, problem, change and service requests within agreed SLA
  • May create and develop software solutions to the application including deployment to production
  • Manage ticketed query system (ServiceNow, Jira)
  • Maintaining and updating technical documents and procedures
  • Collaboration with multiple teams and vendors for production related activities
  • Conduct analysis on Business Requirements and prepares program specifications at the systems level for simple to minor systems or modules
  • Develop or maintain, test and implement modules according to system specifications. Identify all possible scenarios and prepares tests for the systems under development.
  • Executes test plan during development and system testing and provide user acceptance testing or other testing support as required to ensure that the system processing reflects user requirements / designs
  • Regularly check on overall health of the applications supported. Provide pre and post support for software application releases.
  • Analyze data and communicate to stakeholders
Job Requirements
  • ITIL Service Management – preferably a foundation or higher certification is preferred
  • Experience with Service Now and similar ticketing tool
  • Technical skills – Required
    • .NET
    • Visual Basic
    • SQL
    • At least 2 years of experience in application support or L2 production support
    • Excellent problem solving and analytical skills
    • Ability to troubleshoot complex issues
    • Able to work independently or within a team
    • Able to read/write easy to medium SQL query
  • Knowledge in Source Code Control procedures
  • Knowledge/experience in Release Management practices
  • Knowledge/experience in Configuration Management practices
  • Competent Systems Analysis and Design skills
  • Systems Development Life Cycle (SDLC) major tasks and deliverables
  • Strong problem-solving and critical-thinking skills
  • Self-driven, quick learner, flexible, ready for quick changes or new tasks and explorative
    • Strong communication skills, can participate in calls/present to clients and can collaborate with any level in the organization
    • Good soft and people skills/can-do attitude/always ready to assist
    • Should be open to working on extended hours, holidays and weekends
Job Category
  • IT - Technology Services
Posting End Date
  • 29/11/2025
Seniority level
  • Not Applicable
Employment type
  • Full-time
Job function
  • Engineering and Information Technology
Industries
  • Financial Services and Insurance
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