Service Desk Quality Analyst: Elevate Customer Experience

We are looking for a dedicated and customer-centric Customer Experience Analyst to join our team! In this role, you will guide and support our customer relations operations, ensuring our valued clients receive a positive, seamless, and efficient experience. This position is open from Team Lead to Assistant Head level depending on the applicant’s...

Schedule: Shifts may be scheduled during the day, mid, or night, based on business needs. Work Set Up: Full Onsite in Ortigas The Service Desk Engineer is the first point of contact for customers, providing efficient, timely, and well-communicated support for break-fix issues and service requests. The goal is to resolve issues on the first attempt or...

Company Profile: One of the leading award-winning outsourcing companies with over 20 years of experience in providing customer support to various industries and delivering productive and quality work based on standards. Position: Cantonese Service Desk Analyst (Open for Undergraduates) Company Industry: BPO Company Work Location: Pasig, Iloilo, or Dumaguete...

ESSENTIAL DUTIES AND RESPONSIBILITIESRespond to and resolve incoming IT support requests from end-users via phone, email, or ticketing systemProvide first-level support for all IT - hardware, software, applications and network issues.Diagnose and troubleshoot a variety of hardware and software issuesEscalate unresolved issues to appropriate teams or...

ESSENTIAL DUTIES AND RESPONSIBILITIES Respond to and resolve incoming IT support requests from end-users via phone, email, or ticketing system Provide first-level support for all IT - hardware, software, applications and network issues. Diagnose and troubleshoot a variety of hardware and software issues Escalate unresolved issues to appropriate teams or...

Improve exponentially with enhanced learning Job Summary HMO on Day 1 Receive promising perks and rewards Experience travel opportunities Get recognized for what you do Achieve work-life balance Improve exponentially with enhanced learning Responsibilities Team Leadership & People Management Lead, motivate, and manage a team of Service Desk Technicians and...

About Us Full Potential Solutions (FPS) is a performance-based, analytically driven omnichannel solutions organization with operations in Waltham, MA, Chennai, India, Bogota, Colombia, and Manila, Philippines that puts culture and employees first. We are a rapidly growing global company, employing the best people, processes, and proprietary technology to...

Company DescriptionAireSpring is a leading Provider of Cloud Communications, Managed Connectivity and Managed Security which has earned its stellar reputation by taking service and support to the next level, delivering an award-winning customer experience that far exceeds the industry standards. AireSpring has delivered 25 years of outstanding service to its...

About Us Full Potential Solutions (FPS) is a performance-based, analytically driven omnichannel solutions organization with operations in Waltham, MA, Chennai, India, Bogota, Colombia, and Manila, Philippines that puts culture and employees first. We are a rapidly growing global company, employing the best people, processes, and proprietary technology to...