Administrative and Marketing Assistant

About the role

The Administrative & Marketing Assistant is responsible for supporting the smooth day-to-day administration, coordination, content management, and operational support activities across the business. This role supports both internal operations and marketing-related activities to help ensure workflows remain organised, communication is maintained, and content and administrative tasks are completed efficiently. The role requires a highly organised, reliable, and detail-oriented individual who can manage competing priorities, follow structured processes, maintain strong communication, and support the broader team across a variety of administrative and marketing support activities.

Key responsibilities

Administrative & Operational Support

• Answer inbound calls, manage general enquiries, and assist with directing communication across multiple business entities.
• Coordinate appointments, bookings, scheduling, calendars, meetings, and operational logistics across internal teams, client activities, and multiple business operations.
• Assist with preparation of internal documents, meeting agendas, proposals, reports, administrative documentation, and operational files.
• Support follow-up of proposals, quotes, client communications, and internal action items.
• Assist with internal task coordination, briefing preparation, workflow organisation, and administrative support activities across the team.
• Support day-to-day office coordination and general administrative activities as reasonably required.
• Maintain organised records, documentation, and operational files across internal systems and platforms.
• Provide ad hoc administrative, coordination, and operational support to leadership and the broader business where required.
• Assist with preparation, issuing, follow-up, and coordination of quotes, invoices, proposals, and service agreements.
• Support internal operational coordination and workflow activities across the business as reasonably required.

Content Management & Coordination

• Produce AI-assisted blog and written content aligned with internal and client content strategies.
• Source and coordinate visual assets, images, and supporting content materials from approved libraries and platforms.
• Upload, format, schedule, and manage website content across platforms including Webflow, WordPress, and similar CMS platforms.
• Assist with maintaining content accuracy, formatting consistency, and quality control across published materials.
• Support content workflow coordination, scheduling, and publishing activities across multiple client accounts.

Social Media Support

• Schedule and publish social media content across multiple platforms and client accounts.
• Assist with production and coordination of social media content, including both static and video-based posts.
• Assist with development and maintenance of forward-planned content calendars and publishing schedules.
• Support social media engagement activities, including monitoring comments, messages, and interactions in line with client strategies.
• Assist with research into industry trends, content opportunities, and social media performance insights.
• Support coordination of content approvals, scheduling workflows, and publishing deadlines.

Key Skills

• Exceptional organisation, time management, and attention to detail.

• Strong written and verbal communication skills with a professional and confident phone manner with the ability to follow up, flag issues, and work independently.

• Ability to follow structured processes, instructions, and workflows accurately.

• Reliable, proactive, and capable of managing multiple tasks and priorities simultaneously.

• Strong administrative and coordination capability within a fast-paced business environment.

• Comfortable working across multiple digital platforms, systems, and software tools.

• Strong computer literacy including Google Workspace, email, and project management tools.

• Ability to work collaboratively within a team environment while also working independently when required.

• Comfortable learning and adapting to new tools, systems, and technologies.

• Interest in marketing, content, social media, or digital workflows is highly regarded.