Customer Support for Entertainment, Media
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An excellent opportunity has become available for a dedicated Customer Support Associate to join the team in Cebu, Central Visayas. In this full-time customer service role, you will be responsible for providing high-quality support to customers of our leading telecommunications client. Whether through phone, email or chat, you will be the friendly and knowledgeable face of the company, resolving inquiries and ensuring a seamless customer experience.
What you'll be doing
Answering incoming customer queries and resolving issues in a timely and efficient manner
Providing accurate information and guidance to customers on a range of products and services
Escalating complex queries to the appropriate teams and following up to ensure satisfactory resolution
Maintaining detailed records of all customer interactions and documenting resolutions
Contributing to continuous service improvements by identifying pain points and recommending solutions
Adhering to all company policies, procedures and quality standards
What we're looking for
At least a high school graduate (old curriculum) / SHS Graduate
With at least 1 year of Telco experience
Previous experience in a customer service or call centre role, preferably in the telecommunications industry
Strong communication and interpersonal skills, with the ability to build rapport and empathise with customers
Excellent problem-solving and critical thinking skills to quickly analyse and resolve customer queries
Fluency in both written and spoken English, with the ability to communicate effectively
A customer-centric mindset with a genuine passion for delivering exceptional service
We encourage applications from individuals with diverse backgrounds and experiences. If you require any adjustments or alternate formats of key information during the recruitment process, please don't hesitate to let us know.
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