Technology Business Relationship Partner

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Technology Business Relationship Partner - VOIS

Aggregate function: Shared Services

Business Area: Technology _VOIS

Posting Country: India

Full Time / Part Time: Full Time

Contract Type: Permanent

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.

We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.

With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

Who we are

VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.
As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.
We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.
#VOIS #BeUnrivalled #CreateTheFuture

About this Role

VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.
As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.
We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.

What you’ll do

Build and maintain strategic relationships with senior stakeholders across VOIS and internal customer organisations, including executive leadership and key decision-makers.
Act as the primary point of contact for customer enquiries, issues, and escalations throughout the service lifecycle.
Understand customer business strategies, priorities, challenges, and technology roadmaps to identify opportunities for collaboration and growth.
Represent customer requirements in service design discussions, service portfolios, and service offerings.
Develop and maintain strategic account plans, account development plans, and opportunity pipelines.
Lead demand management activities and support prioritisation of business requirements.
Manage change requests and ensure compliance with internal governance processes.
Own the end-to-end preparation, coordination, and sign-off of business cases for new and existing services.
Oversee service transition activities and act as an escalation point to support successful onboarding of services into VOIS.
Monitor service delivery performance and ensure adherence to agreed service levels, KPIs, budgets, and business objectives.
Act as the voice of the customer by identifying, tracking, escalating, and resolving service quality concerns.
Support organisational transformation, service improvement, and cost optimisation initiatives.
Manage customer satisfaction initiatives and improvement plans to enhance customer experience.
Lead monthly governance meetings, including service reviews, performance reporting, financial reviews, strategic discussions, and pipeline management.
Prepare and facilitate quarterly steering committee meetings with customer leadership and VOIS management teams.
Maintain accountability for financial governance activities, including budgeting, charging, forecasting, and recharge accuracy.
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