Software Support Engineer

The Company

Cubic³ provides advanced software-defined vehicle solutions to over 200 countries around the world. Our powerfully smart connectivity enables leading automotive, agriculture, and transportation OEMs to deliver innovative new services and fully compliant in-vehicle experiences that customers desire, regardless of local market requirements.

The Company

Cubic³ provides advanced software-defined vehicle solutions to over 200 countries around the world. Our powerfully smart connectivity enables leading automotive, agriculture, and transportation OEMs to deliver innovative new services and fully compliant in-vehicle experiences that customers desire, regardless of local market requirements.

We believe in leadership that supports empowerment and responsibility, while recognising and developing leadership qualities across Our Team. Together we bring out the best in each other. So, whether you’re interested in joining us as an individual contributor, manager, senior leader – or someone who aspires to growing into a leadership role – we look for people who are results focused, empathetic, visionary, empowering, and who ‘champion’ our cultures and values.

The Role

We are seeking an experienced Software Support Engineer to help maintain and improve the reliability of Cubic’s software platform, ensuring our IoT and automotive solutions remain stable and performant. In this role, you will be the critical link between our development teams and customers, helping to diagnose and resolve software-related issues. You will investigate and troubleshoot escalated problems, guide and support other engineers, and contribute to the overall improvement of our platform.

This role requires a hands‑on approach, where you’ll be actively involved in debugging and problem‑solving, as well as mentoring other engineers. Your focus will be on ensuring the software platform runs smoothly, troubleshooting incidents in real‑time, and driving long‑term improvements through proactive issue identification and resolution. You will also have opportunities to influence future product enhancements based on the issues you encounter and resolve.

Responsibilities

• Own and drive resolution of complex software issues. You will take responsibility for identifying and troubleshooting software problems, collaborating with developers to resolve bugs and performance issues, especially those escalated by the App Support team.
• Using tools like New Relic and DataDog, you will monitor system performance, react to alerts, and ensure issues are addressed swiftly to maintain uptime and system reliability.
• Perform deep analysis of recurring or critical incidents, identifying root causes, and working with development and product teams to implement long‑term solutions and avoid future issues.
• During critical software incidents, you will coordinate with the development, App Support, and DevOps teams to quickly identify and resolve issues, minimising customer impact.
• Actively participate in debugging and resolving issues across Cubic’s platforms, leveraging your technical skills in full-stack development, SQL, and cloud infrastructures (Azure).
• Collaborate with cross‑functional teams to drive continuous improvement initiatives. Identify inefficiencies, refine support processes, and contribute to a culture of continuous improvement. Provide insights into software weaknesses that could be improved in future development cycles.
• Share your expertise with other engineers, helping them develop troubleshooting and debugging skills through hands‑on guidance.
• Contribute to the development of monitoring and alerting systems by helping to refine and enhance performance monitoring strategies to detect anomalies earlier and prevent incidents before they escalate.
• Ensure that all customer interactions, issue resolutions, and troubleshooting efforts are accurately documented in tools like JIRA. Maintain up‑to‑date knowledge base articles, technical documentation, and best practices for future reference.
• Work closely with product owners, developers, DevOps, and App Support to ensure customer and operational needs are met, while influencing future development efforts based on recurring issues and RCA findings.
• Lead or contribute to post‑incident reviews, ensuring lessons are learned, preventive measures are put in place, and improvements are implemented.

Essential Experience And Qualifications

• 3+ years of experience in a software support or development role, with a strong background in troubleshooting and resolving complex software issues.
• Expertise in full-stack development and debugging using technologies such as C# and .NET, with an understanding of front‑end and back‑end systems.
• Strong experience with cloud infrastructure platforms, especially Microsoft Azure, including monitoring