Online Customer Service Representative
2 days ago
Rizal, Nueva Ecija, Philippines
FitFocusPH Online Shop
Full-time
₱223,200 - ₱334,800 Contract
Free with email or Google
Save this job and keep your search organized
Create a free account to save jobs, create alerts and return to this listing from your dashboard.
Free with email or Google
By continuing, you agree to our Terms & Privacy Policy.
Responsibilities
- Respond to customer inquiries via email and chat.
- Assist with product information, order status, and returns.
- Resolve complaints and provide satisfactory solutions.
- Maintain accurate records of customer interactions.
- Collaborate with team members to improve service quality.
- Stay updated on product knowledge and company policies.
Qualifications and Requirements
- Educational Qualifications: A Bachelor’s degree in Business Administration, Marketing, or a related field is required.
- Experience Level: Candidates should have 1-3 years of experience in customer service or account management roles.
- Skills and Competencies: Proficiency in customer service, account management, digital marketing, technical skills, and organizational skills.
- Responsibilities and Duties: Assist customers, manage accounts, resolve issues, and promote products online.
- Working Conditions: Remote work with flexible hours, requiring stable internet access.
- Qualities and Traits: Strong communication, problem‑solving abilities, patience, and a customer‑oriented mindset.