Operations Coordinator

Operations Coordinator

Company : Elevate And Delegate Job Type : Full Time Philippines

Job Description - Operations Coordinator

• Perform high-volume data entry with exceptional accuracy.
• Speak with insurance companies to check the status of insurance claims.
• Add and update customer and job information in our CRM/Job Management System (Restoration Manager).
• Create, review, and update estimates using Xactimate.
• Track, reconcile, and maintain sales expenses.
• Maintain accurate records across multiple systems and databases.
• Review work carefully to identify and correct errors before submission.
• Organize and maintain digital files, records, and documentation.
• Handle multiple administrative tasks simultaneously while meeting deadlines.
• Follow established processes while proactively identifying opportunities for improvement.
• Communicate clearly and professionally with internal team members.
• Maintain confidentiality and handle sensitive information responsibly.
• Complete assigned tasks independently with minimal supervision.
• Learn new systems and workflows quickly.

Required Qualifications

• Minimum 5 years of Virtual Assistant experience, preferably supporting a US-based company.
• Proven experience in administrative support and high-volume data entry.
• Excellent written and spoken English with strong professional communication skills.
• Exceptional attention to detail with a demonstrated record of accuracy.
• Strong organizational and time management skills.
• Excellent multitasking abilities in a fast-paced environment.
• Comfortable using Microsoft Excel for tracking, reporting, and data management.
• Ability to prioritize work effectively and consistently meet deadlines.
• Self-motivated, resourceful, and capable of working independently.
• Strong problem-solving skills and ability to learn new processes quickly.
• High level of professionalism, accountability, and reliability.

Preferred Qualifications

• Experience using Xactimate is a strong advantage.
• Experience with Restoration Manager ( restorationmanager.net ) or similar CRM/Job Management software.
• Experience supporting insurance restoration, construction, or property claims businesses.
• Familiarity with CRM systems, spreadsheets, and cloud-based business applications.
• Experience documenting processes and following Standard Operating Procedures (SOPs).

Technical Requirements

• Reliable high-speed internet connection with minimal downtime.
• Dedicated workspace suitable for full-time remote work.
• Reliable computer capable of handling multiple applications simultaneously.
• Backup internet solution
• Ability to maintain consistent working hours with excellent attendance.

What We're Looking For

The ideal candidate is someone who:

• Produces consistently accurate work with virtually no errors.
• Learns new systems quickly and requires minimal training.
• Can hit the ground running with little onboarding.
• Takes ownership of responsibilities without constant follow-up.
• Is proactive rather than reactive.
• Pays close attention to even the smallest details.
• Communicates promptly and professionally.
• Is dependable, punctual, and maintains excellent attendance.
• Can be trusted to manage responsibilities independently.

Success in This Role

Successful candidates will:

• Consistently maintain a high level of accuracy.
• Complete work efficiently with minimal supervision.
• Demonstrate excellent judgment and initiative.
• Meet deadlines consistently.
• Communicate proactively if issues arise.
• Become a trusted, long-term member of the team.

Non-Negotiable Requirements

• 5+ years of Virtual Assistant experience.
• Experience supporting a US-based company
• Excellent written and spoken English.
• Exceptional attention to detail.
• Strong data entry background.
• Comfortable communicating with insurance companies.
• Proficiency with Microsoft Excel.
• Xactimate experience is a strong advantage.
• Ability to multitask effectively.
• Self-motivated and highly reliable.
• Comfortable working independently with minimal supervision.
• Proven history of accuracy, dependability, and professional communication.

Benefits

• Client Relationship: You will be directly working with the client. This means that you will communicate with the client, provide services, and address any client-related matters independently