Customer Service Rep

23 hours ago

Iloilo City, Western Visayas, Philippines Gratitude Philippines Full-time ₱279,000 - ₱424,000 Contract

JOB TITLE: Customer Service Rep - Healthcare - Iloilo Onsite - BPO Experience Preferred

Location: Iloilo - Onsite

Work Setup: Onsite - Shifting Schedule (Weekends & Holidays)

Salary: Competitive Package + Benefits

ABOUT THE ROLE:

We are hiring Healthcare Customer Service Representatives for our Iloilo onsite team. If you have BPO experience and strong customer service skills, this is a great opportunity to grow in the healthcare account.

WHAT'S IN IT FOR YOU:

  • Competitive salary and benefits
  • Healthcare account experience
  • Career growth opportunities
  • Supportive onsite work environment

YOUR ROLE:

  • Handle customer inquiries related to healthcare services
  • Provide excellent customer service and resolve concerns efficiently
  • Document interactions accurately
  • Meet quality and performance targets
  • Work on shifting schedules including weekends and holidays

WHO WE'RE LOOKING FOR:

  • College Graduates with at least 6 months work experience
  • Undergraduate: Completed at least 2 years in college / 72 units with 1 year BPO experience
  • Customer service oriented
  • Excellent communication and interpersonal skills
  • Strong analytical and problem-solving skills
  • Proficient in MS Office and internet navigation
  • Flexible to work shifting schedules, weekends, and holidays
  • Must be willing to work onsite in Iloilo